# Freshservice integration

> IT service management for tickets, changes, problems, releases, assets, agents, requesters, service catalog, knowledge base, projects, and on-call schedules

- Authentication: apiKey

## Tools (494)

- **Acknowledge an alert**: Acknowledge an alert.
- **Add a device to a Software**: Record a software installation on a device.
- **Add Catalog Item to Existing Service Request**: Add a catalog item to an existing service request.
- **Add Members**: Add members to a project (async).
- **Add Requester to Requester/Contact Group**: Add one requester to a manual requester group.
- **Add Users to a Software in bulk**: Add users to a software in bulk.
- **Archive a Project (pm projects archive)**: Archive a project (new-gen projects API).
- **Archive a Project (projects archive)**: Archive a project (classic projects API).
- **Archive shared fields**: Archive a shared service catalog field.
- **Audit Log Export**: Request an export of audit logs for a time window.
- **Bulk Restore Solution Articles**: Restore several solution articles from Trash.
- **Cancel a Change Approval**: Cancel an approval on a change.
- **Cancel a Journey Request**: Cancel a journey request.
- **Cancel an approval**: Cancel an existing approval on a service request.
- **Convert To Agent**: Convert a requester to an occasional agent.
- **Convert To Requester**: Convert an agent into a requester.
- **Create a CAB**: Create a Change Advisory Board.
- **Create a Change**: Create a new change request.
- **Create a Child Ticket**: Create a child ticket under an existing parent ticket.
- **Create a Component**: Create a component on an asset.
- **Create a Contract**: Create a contract, optionally with associated assets or attachments.
- **Create a delegation**: Create an approval delegation for a user.
- **Create a Department**: Create a department (company in MSP mode).
- **Create a device**: Create or update a device in Freshservice ITAM.
- **Create a Group**: Create an agent group.
- **Create a Journey Request**: Initiate a new journey request.
- **Create a Location**: Create a location.
- **Create a maintenance from a change**: Create a status page maintenance from a change.
- **Create a maintenance from a maintenance window**: Create a status page maintenance from a maintenance window.
- **Create a maintenance update from a change**: Post an update to a maintenance created from a change.
- **Create a maintenance update from a maintenance window**: Post an update to a maintenance created from a maintenance window.
- **Create an Agent**: Create a new agent.
- **Create an Alert Note**: Add a note to an alert.
- **Create an Announcement**: Create an announcement.
- **Create an Approval Group for Changes**: Create an approval group on a change.
- **Create an Asset (assets)**: Create an asset (accounts created before March 31, 2026).
- **Create an asset (itam assets)**: Create an asset in Freshservice ITAM (new signups after March 31, 2026).
- **Create an Asset Type**: Create an asset type.
- **Create an escalation policy**: Create an escalation policy in an on-call schedule.
- **Create a new Purchase Order**: Create a purchase order.
- **Create an incident**: Create a status page incident from a ticket.
- **Create an Offboarding Request**: Create an employee offboarding request.
- **Create an Onboarding Request**: Create an employee onboarding request.
- **Create a Note (changes notes)**: Add a note to a change.
- **Create a note (problems notes)**: Add a note to a problem.
- **Create a note (releases notes)**: Add a note to a release.
- **Create a Note (tickets notes)**: Add a private or public note to a ticket.
- **Create Approval Groups for a Service Request**: Create an approval group on a service request (parallel approvals).
- **Create a Problem**: Create a new problem request.
- **Create a Product**: Create a product (asset catalog item).
- **Create a Project (pm projects)**: Create a project (new-gen projects API).
- **Create a Project (projects)**: Create a project (classic projects API).
- **Create a Project Task (pm projects tasks)**: Create a task in a project (new-gen projects API).
- **Create a Project Task (projects tasks)**: Create a task in a project (classic projects API).
- **Create a Release**: Create a new release request.
- **Create a Reply**: Send a reply on a ticket.
- **Create a Requester/Contact**: Create a new requester (contact in MSP).
- **Create a Requester Group/Contact Group**: Create a manual requester (contact) group.
- **Create a schedule**: Create an on-call schedule for an agent group.
- **Create a Service Request**: Place a service request for a service catalog item, optionally as a child of an existing ticket.
- **Create a shared field**: Create a shared service catalog field.
- **Create a shift**: Create a shift in an on-call schedule.
- **Create a Software**: Create a software (application) record.
- **Create a Source**: Create a custom ticket source.
- **Create Associations (pm projects)**: Associate a project with tickets, problems, changes or assets.
- **Create Associations (pm projects tasks)**: Associate a project task with tickets, problems, changes or assets.
- **Create a subscriber**: Subscribe an email address to a status page.
- **Create a Task (changes tasks)**: Create a task on a change.
- **Create a Task (problems tasks)**: Create a task on a problem.
- **Create a Task (releases tasks)**: Create a task on a release.
- **Create a Task (tickets tasks)**: Create a task on a ticket.
- **Create a Ticket**: Create a new ticket (incident or service request) in the service desk.
- **Create a Time Entry (changes time_entries)**: Create a time entry on a change.
- **Create a Time Entry (problems time_entries)**: Create a time entry on a problem.
- **Create a Time Entry (releases time_entries)**: Create a time entry on a release.
- **Create a Time Entry (tickets time_entries)**: Create a time entry on a ticket.
- **Create a Vendor**: Create a vendor.
- **Create Client**: Create a client (Freshservice for MSPs workspace).
- **Create incident update**: Post an update to a status page incident.
- **Create new Custom Object Record**: Create a record in a custom object.
- **Create new templates for post-incident reports**: Create a post-incident report template.
- **Create Note**: Add a note to a project task.
- **Create or update custom field (itam custom_fields assets)**: Create or update a custom field and its value on an ITAM asset.
- **Create or update custom field (itam custom_fields cloudinfrastructures)**: Create or update a custom field and value on a cloud account.
- **Create or update custom field (itam custom_fields devices)**: Create or update a custom field and value on an ITAM device.
- **Create or update custom field (itam custom_fields resources)**: Create or update a custom field and value on a cloud resource.
- **Create or update lifecycle events**: Create or update a lifecycle event for a device or asset.
- **Create or update physical subtypes**: Create or update an ITAM physical subtype.
- **Create Relationships in bulk**: Create relationships between assets, requesters, agents, departments and software in bulk (async).
- **Create Service Catalog item**: Create a service catalog item with optional visibility and custom fields.
- **Create Solution Article**: Create a solution article (standard, secondary-language, with attachment, or external URL).
- **Create Solution Category**: Create a solution (knowledge base) category.
- **Create Solution Folder**: Create a solution folder, optionally with approval settings.
- **Create/Update/Delete an override**: Create, update or delete an on-call override within a shift roster.
- **CSAT Response**: Retrieve the CSAT survey response of a ticket.
- **Deactivate an Agent**: Deactivate an agent.
- **Deactivate a Requester/Contact**: Deactivate a requester.
- **Delete a CAB**: Delete (disband) a CAB.
- **Delete a Change**: Delete a change request.
- **Delete a Client**: Delete a client.
- **Delete a cloud resource**: Delete a cloud resource and its attached resources.
- **Delete a cloud resource relationship**: Delete a cloud resource relationship.
- **Delete a Conversation**: Delete a conversation (note or reply) on a ticket.
- **Delete a Conversation Attachment**: Delete an attachment from a conversation.
- **Delete a delegation**: Delete a user's delegation.
- **Delete a Department**: Delete a department.
- **Delete a device**: Delete a device by ID in Freshservice ITAM.
- **Delete a Group**: Delete (disband) an agent group.
- **Delete a Journey Request**: Delete a journey request.
- **Delete a lifecycle event**: Delete a lifecycle event.
- **Delete a Location**: Delete a location.
- **Delete a maintenance from a change**: Delete the maintenance associated with a change (permanent).
- **Delete a maintenance from a maintenance window**: Delete the maintenance associated with a maintenance window (permanent).
- **Delete a maintenance update from a change**: Delete a maintenance update of a change (permanent).
- **Delete a maintenance update from a maintenance window**: Delete a maintenance update of a maintenance window (permanent).
- **Delete an Alert**: Delete an alert (permanent).
- **Delete an alert note**: Delete an alert note.
- **Delete an Announcement**: Delete an announcement.
- **Delete an Asset (assets)**: Move an asset to trash.
- **Delete an asset (itam assets)**: Delete a Freshservice ITAM asset by ID.
- **Delete an Asset Permanently**: Permanently delete an asset.
- **Delete an Asset Type**: Delete an asset type.
- **Delete an escalation policy**: Delete an escalation policy.
- **Delete an existing post-incident report template**: Delete a post-incident report template.
- **Delete an incident**: Delete a status page incident (permanent).
- **Delete an incident update**: Delete an incident update (permanent).
- **Delete a Note (changes notes)**: Delete a note on a change (permanent).
- **Delete a note (problems notes)**: Delete a note on a problem (permanent).
- **Delete a note (releases notes)**: Delete a note on a release (permanent).
- **Delete a physical subtype**: Delete an ITAM physical subtype.
- **Delete a Problem**: Delete a problem (recoverable with Restore a Problem).
- **Delete a Product**: Delete a product.
- **Delete a Project (pm projects)**: Permanently delete a project (new-gen projects API).
- **Delete a Project (projects)**: Permanently delete an archived project (classic projects API).
- **Delete a Project Task (pm projects tasks)**: Delete a project task (new-gen projects API).
- **Delete a Project Task (projects tasks)**: Delete a project task (classic projects API).
- **Delete a Purchase Order**: Delete a purchase order.
- **Delete a Release**: Delete a release (recoverable with Restore a Release).
- **Delete a Requester Group/Contact Group**: Delete a requester group.
- **Delete a schedule**: Delete an on-call schedule.
- **Delete a Service Catalog Item**: Delete a service catalog item.
- **Delete a shift**: Delete a shift from an on-call schedule.
- **Delete a Software**: Delete a software record.
- **Delete Association (pm projects)**: Remove an association between a project and a ticket, problem, change or asset.
- **Delete Association (pm projects tasks)**: Remove an association between a project task and a ticket, problem, change or asset.
- **Delete a subscriber**: Delete a status page subscriber.
- **Delete a Task (changes tasks)**: Delete a task on a change (permanent).
- **Delete a Task (problems tasks)**: Delete a task on a problem (permanent).
- **Delete a Task (releases tasks)**: Delete a task on a release (permanent).
- **Delete a Task (tickets tasks)**: Delete a task on a ticket (permanent).
- **Delete a Ticket**: Delete a ticket (recoverable with Restore a Ticket).
- **Delete a Ticket Attachment**: Delete an attachment from a ticket.
- **Delete a Time Entry (changes time_entries)**: Delete a time entry on a change.
- **Delete a Time Entry (problems time_entries)**: Delete a time entry on a problem.
- **Delete a Time Entry (releases time_entries)**: Delete a time entry on a release.
- **Delete a Time Entry (tickets time_entries)**: Delete a time entry on a ticket.
- **Delete Attachment of a Note**: Delete an attachment of a project task note.
- **Delete Attachment of a Project**: Delete an attachment of a project.
- **Delete Attachment of a Task**: Delete an attachment of a project task.
- **Delete a Vendor**: Delete a vendor.
- **Delete cloud details**: Delete a cloud account and its attached resources.
- **Delete Custom Object Record**: Delete a custom object record.
- **Delete multiple Software**: Delete several software records at once.
- **Delete Note**: Delete a project task note.
- **Delete Relationships in bulk**: Delete relationships in bulk by ID.
- **Delete Requester/Contact from Requester/Contact Group**: Remove one requester from a manual requester group.
- **Delete shared fields**: Delete a shared service catalog field.
- **Delete Solution Article**: Move a solution article to Trash.
- **Delete Solution Category**: Move a solution category to Trash.
- **Delete Solution Folder**: Move a solution folder to Trash.
- **Demote an incident from a major incident**: Demote a major incident back to a normal incident.
- **Download Attachment**: Download an attachment of a ticket, problem, change, release, article or asset.
- **Download Purchase order and Contracts Attachment**: Download an attachment of a purchase order or contract.
- **Edit an Announcement**: Edit an announcement.
- **Edit an incident update**: Edit an update posted to a status page incident.
- **Enable template for post-incident reports**: Enable a post-incident report template.
- **Export oncall calendar events for a user**: Export on-call calendar events as a webcal link or iCal for a user, schedule or shift.
- **Export the post-incident report template**: Export a post-incident report template as PDF or DOCX.
- **Filter all Project Tasks**: Filter project tasks with a field query.
- **Filter Journey Requests**: Filter journey requests with a JSON query body (read-only POST).
- **Filter Releases**: List releases, optionally with a default filter or workspace.
- **Filter Tickets**: List tickets matching a query over ticket fields, including custom fields.
- **Forget an Agent**: Permanently delete an agent and their tickets.
- **Forget a Requester/Contact**: Permanently delete a requester and their tickets.
- **Get all post-incident report templates**: List the post-incident report templates of a workspace.
- **Get post-incident report templates by ID**: Retrieve a post-incident report template by ID.
- **Get Ticket Activity**: Retrieve recent activity on a ticket and which agents performed each action.
- **Identify publishable services from a change**: List the services of a status page that can be published for a change.
- **Identify publishable services from a maintenance window**: List the services of a status page that can be published for a maintenance window.
- **Identify publishable services from a ticket**: List the services of a status page that can be published for a ticket.
- **List all Agent Fields**: List built-in and custom agent fields.
- **List all Agents**: List or filter agents.
- **List all Announcements**: List announcements by state or workspace.
- **List all Approval Groups within a Change**: List all approval groups in a change.
- **List all Approvals**: List approval requests across the ticket and change modules.
- **List all Asset Components**: List the components of an asset.
- **List all Assets**: List, search and filter assets (accounts created before March 31, 2026).
- **List all Asset Types**: List all asset types.
- **List all associated assets of a contract**: List the assets associated with a contract.
- **List all associated Contracts**: List the contracts an asset is associated with.
- **List all Associated Requests**: List the requests (tickets, changes, ...) associated with an asset.
- **List all attachments of a contract**: List the attachments of a contract.
- **List all CABs**: List the CABs in the account.
- **List all Canned Responses In a Folder**: List the canned responses in a folder.
- **List all Change Approvals**: List all approvals on a change.
- **List all Change Fields**: Retrieve all fields that make up the change form.
- **List All Client Fields**: Retrieve all fields of the client object.
- **List all contracts**: List all contracts.
- **List all contract types**: List the contract types.
- **List all Conversations of a Ticket**: List all conversations (replies and notes) of a ticket.
- **List all Department Fields**: List the fields of the department object.
- **List all Departments**: List or filter departments.
- **List all fields of a contract type**: List the fields of a contract type.
- **List all Fields of an Asset Type**: List the fields of an asset type.
- **List all Groups**: List agent groups.
- **List all incidents**: List the incidents of a status page.
- **List all incident statuses**: List the incident statuses of a status page.
- **List all installations of a Software**: List the devices where a software is installed.
- **List all Licenses**: List the license contracts of a software.
- **List all Locations**: List or filter locations.
- **List all maintenances**: List the maintenances of a status page.
- **List all maintenance statuses**: List the maintenance statuses of a status page.
- **List all maintenance updates from a change**: List the updates of a maintenance created from a change.
- **List all maintenance updates from a maintenance window**: List the updates of a maintenance from a maintenance window.
- **List all Problem Fields**: Retrieve all fields that make up the problem form.
- **List all Products**: List all products.
- **List all Projects (pm projects)**: List projects (new-gen projects API).
- **List all Projects (projects)**: List projects (classic projects API).
- **List all Project Tasks (pm projects tasks)**: List the tasks of a project (new-gen projects API).
- **List all Project Tasks (projects tasks)**: List the tasks of a project (classic projects API).
- **List all Purchase Orders**: List purchase orders.
- **List all records of a Custom Object**: List and query the records of a custom object.
- **List all Relationships for an Asset**: List the relationships of an asset.
- **List all Relationships for a Software**: List the relationships of a software.
- **List all Relationships in the Account**: List all relationships in the account.
- **List all Relationship Types**: List the relationship types in the account.
- **List All Requester/Contact Fields**: List built-in and custom requester fields.
- **List All Requester Groups/Contact Groups**: List requester groups (manual and rule-based).
- **List All Requesters/Contacts**: List or filter requesters (contacts), optionally including agents.
- **List all Roles**: List all agent roles.
- **List all service components**: List the service components of a status page.
- **List all shared fields based on search**: List shared service catalog fields.
- **List all Software**: List all software records.
- **List all status pages**: List the status pages.
- **List all subscribers**: List the subscribers of a status page.
- **List all Ticket Approval Groups**: List all approval groups on a service request.
- **List all Ticket Approvals**: List all approvals on a service request.
- **List all Ticket Fields**: Retrieve all fields (default and custom) that make up the ticket form.
- **List all Time Entries (changes time_entries)**: List time entries on a change.
- **List all Time Entries of a Ticket**: List all time entries of a ticket.
- **List all Time Entries (problems time_entries)**: List time entries on a problem.
- **List all Time Entries (releases time_entries)**: List time entries on a release.
- **List all updates for an incident**: List the updates of a status page incident.
- **List all Users of a Software**: List the users of a software.
- **List all Vendors**: List all vendors.
- **List All Workspaces / Clients**: List all workspaces (clients for MSPs), optionally filtered by query.
- **List Audit Logs**: Retrieve audit log entries as JSON (read-only POST).
- **List Requester/Contact Group Members**: List the members of a requester group.
- **Merge Requesters/Contacts**: Merge secondary requesters into a primary requester.
- **Move a Change**: Move a change to another workspace and optionally change group and agent.
- **Move a Contract**: Move a contract to another workspace and change its visibility group.
- **Move an Asset**: Move an asset to another workspace and optionally change agent and group.
- **Move a Problem**: Move a problem to another workspace and optionally change group and agent.
- **Move a Purchase Order**: Move a purchase order to another workspace.
- **Move a Release**: Move a release to another workspace and optionally change group and agent.
- **Move a Software**: Move a software record to another workspace.
- **Move a Ticket**: Move a ticket to another workspace (or client for MSPs) and optionally change group and agent.
- **Permanently Delete Solution Article**: Permanently delete a solution article from Trash.
- **Permanently Delete Solution Category**: Permanently delete a solution category from Trash.
- **Permanently Delete Solution Folder**: Permanently delete a solution folder from Trash.
- **Promote an incident to a major incident**: Promote an existing incident into a major incident.
- **Publish Solution Article**: Update or publish a solution article.
- **Reactivate an Agent**: Reactivate a deactivated agent.
- **Reactivate a Requester/Contact**: Reactivate a deactivated requester.
- **Remove devices from a Software in bulk**: Remove installations from a software in bulk.
- **Remove Users from a Software in bulk**: Remove users from a software in bulk.
- **Reorder an escalation policy**: Reorder the escalation policies of an on-call schedule.
- **Request Approval for a Service Request**: Send a service request for approval.
- **Resolve an alert**: Resolve an alert.
- **Restore an Asset**: Restore a deleted asset.
- **Restore a Problem**: Restore a deleted problem.
- **Restore a Project (pm projects restore)**: Restore an archived project (new-gen projects API).
- **Restore a Project (projects restore)**: Restore an archived project (classic projects API).
- **Restore a Release**: Restore a deleted release.
- **Restore a Ticket**: Restore a previously deleted ticket.
- **Restore Solution Article**: Restore a solution article from Trash.
- **Restore Solution Category**: Restore a solution category from Trash.
- **Restore Solution Folder**: Restore a solution folder from Trash.
- **Retrieve emails related to a ticket**: List major-incident emails or Zoom meetings of a ticket.
- **Retrieve shared fields data**: Retrieve one shared service catalog field.
- **Retrieve specific emails using ID**: Retrieve a major-incident email or Zoom meeting by ID.
- **Search Service Items**: Search published service catalog items by keyword.
- **Search Solution Articles**: Search published knowledge base articles by keyword.
- **Send Article to Approval**: Send a solution article for approval review.
- **Send Reminder for a Change Approval**: Resend a reminder for an approval raised on a change.
- **Send Reminder for an Approval**: Resend a reminder for an approval raised on a ticket.
- **Set template as primary for post-incident reports**: Mark a post-incident report template as primary.
- **Show a Canned Response**: Retrieve a canned response by ID.
- **Show a Canned Response Folder**: Retrieve a canned response folder by ID.
- **Show a Custom Object**: Retrieve a custom object's field definitions.
- **Suppress an alert**: Suppress an alert.
- **Trigger email for a major incident**: Send an email or start a Zoom meeting for a major incident.
- **Unarchive shared fields**: Unarchive a shared service catalog field.
- **Unsuppress an alert**: Unsuppress an alert.
- **Update a CAB**: Update a CAB's name, description and members.
- **Update a Change**: Update an existing change request.
- **Update a Client**: Update a client (name, description, status, contact metadata).
- **Update a cloud resource**: Update a discovered cloud resource (AWS) in Freshservice ITAM.
- **Update a Component**: Update a component of an asset.
- **Update a Contract**: Update a contract, or submit, approve or reject it via the operation query param.
- **Update a Conversation**: Edit the body of a public or private note on a ticket.
- **Update a delegation**: Update the period or notes of a user's delegation.
- **Update a Department**: Update a department.
- **Update a device**: Update a device by ID in Freshservice ITAM.
- **Update a Group**: Update an agent group, its members and escalation settings.
- **Update a Journey Request**: Update a journey request's initiator data.
- **Update a Location**: Update an existing location.
- **Update a maintenance from a change**: Update a status page maintenance created from a change.
- **Update a maintenance from a maintenance window**: Update a status page maintenance created from a maintenance window.
- **Update a maintenance update from a change**: Edit an update posted to a maintenance from a change.
- **Update a maintenance update from a maintenance window**: Edit an update of a maintenance from a maintenance window.
- **Update an Agent**: Update an agent's profile, roles and group memberships.
- **Update an alert note**: Update an alert note.
- **Update an Asset (assets)**: Update an existing asset.
- **Update an asset by ID**: Update a Freshservice ITAM asset by its ID.
- **Update an asset (itam assets)**: Update an asset by ID or name in Freshservice ITAM.
- **Update an Asset Type**: Update an asset type.
- **Update an escalation policy**: Update an escalation policy, including its active state.
- **Update an incident**: Update a status page incident.
- **Update a Note (changes notes)**: Update an existing note on a change.
- **Update a note (problems notes)**: Update an existing note on a problem.
- **Update a note (releases notes)**: Update an existing note on a release.
- **Update approval chain rule for a change**: Update the approval chain rule for a change.
- **Update approval chain rule for a service request**: Update the chain rule for approval groups in a service request.
- **Update Approval Group In A Change Request**: Update or cancel an approval group in a change.
- **Update Approval Group In A Service Request**: Update or cancel an approval group in a service request.
- **Update a Problem**: Update an existing problem.
- **Update a Product**: Update an existing product.
- **Update a Project (pm projects)**: Update a project's properties (new-gen projects API).
- **Update a Project (projects)**: Update a project (classic projects API).
- **Update a Project Task (pm projects tasks)**: Update a project task (new-gen projects API).
- **Update a Project Task (projects task)**: Update a project task (classic projects API).
- **Update a Purchase Order**: Update a purchase order.
- **Update a Release**: Update an existing release.
- **Update a Requester/Contact**: Update a requester's profile.
- **Update a Requester Group/Contact Group**: Update a manual requester group.
- **Update a schedule**: Update an on-call schedule.
- **Update a Service Catalog Item**: Update a service catalog item.
- **Update a shift**: Update a shift in an on-call schedule.
- **Update a Software**: Update a software record.
- **Update a subscriber**: Update a status page subscriber's service subscriptions.
- **Update a Task (changes tasks)**: Update a task on a change.
- **Update a Task (problems tasks)**: Update a task on a problem.
- **Update a Task (releases tasks)**: Update a task on a release.
- **Update a Task (tickets tasks)**: Update an existing task on a ticket.
- **Update a Ticket**: Update a ticket's status, priority, assignment, type, tags, custom fields and other properties.
- **Update a Time Entry (changes time_entries)**: Update a time entry on a change.
- **Update a Time Entry (problems time_entries)**: Update a time entry on a problem.
- **Update a Time Entry (releases time_entries)**: Update a time entry on a release.
- **Update a Time Entry (tickets time_entries)**: Update an existing time entry on a ticket.
- **Update a Vendor**: Update a vendor.
- **Update cloud details**: Update a cloud account (AWS) record in Freshservice ITAM.
- **Update Custom Object Record**: Update fields of a custom object record.
- **Update Note**: Update a project task note.
- **Update Requested Items of a Service Request**: Update a requested item attached to a service request.
- **Update shared fields**: Update a shared service catalog field.
- **Update Solution Category**: Update a solution category.
- **Update Solution Folder**: Update a solution folder.
- **Update Users of a Software in bulk**: Update the users of a software in bulk.
- **User Assignment History**: Retrieve the assignment history of a user.
- **View a Business Hours Configuration**: Retrieve a business hours configuration by ID.
- **View a CAB**: Retrieve a CAB, optionally with member details.
- **View a Change**: Retrieve a change by ID, optionally embedding stats.
- **View a Change Approval**: Retrieve a single approval on a change.
- **View a cloud resource**: Retrieve a cloud resource by ID.
- **View a contract**: Retrieve a contract by ID.
- **View a delegation**: Retrieve a user's current delegation.
- **View a Department**: Retrieve a department by ID.
- **View a device**: Retrieve a device by ID in Freshservice ITAM.
- **View a Group**: Retrieve an agent group by ID.
- **View a Journey Request**: Retrieve a journey request by ID.
- **View a lifecycle event**: Retrieve a lifecycle event by ID.
- **View all Alert Logs**: List the logs of an alert.
- **View all alert notes**: List the notes of an alert.
- **View all escalation policies**: List the escalation policies of an on-call schedule.
- **View all Notes (changes notes)**: List all notes on a change.
- **View all notes (problems notes)**: List all notes on a problem.
- **View all notes (releases notes)**: List all notes on a release.
- **View all Offboarding Requests**: List offboarding requests.
- **View all Onboarding Requests**: List onboarding requests.
- **View all Release Fields**: Retrieve all fields that make up the release form.
- **View all schedules**: List or search on-call schedules in a workspace.
- **View all shifts**: List the shifts of an on-call schedule.
- **View all Tasks (changes tasks)**: List tasks on a change.
- **View all Tasks (problems tasks)**: List tasks on a problem.
- **View all Tasks (releases tasks)**: List tasks on a release.
- **View all Tasks (tickets tasks)**: List the tasks on a ticket.
- **View a Location**: Retrieve a location by ID.
- **View a maintenance from a change**: Retrieve the maintenance associated with a change.
- **View a maintenance from a maintenance window**: Retrieve the maintenance associated with a maintenance window.
- **View an Agent**: Retrieve an agent by ID.
- **View an alert**: Retrieve an alert's properties.
- **View an alert note**: Retrieve a single alert note.
- **View an Announcement**: Retrieve an announcement by ID.
- **View an Approval**: Retrieve a single approval on a service request.
- **View an Asset (assets)**: Retrieve an asset by display ID.
- **View an asset (itam assets)**: Retrieve an asset by ID in Freshservice ITAM.
- **View an Asset Type**: Retrieve an asset type by ID.
- **View an escalation policy**: Retrieve an escalation policy by ID.
- **View an incident**: Retrieve a status page incident.
- **View an Offboarding Request**: Retrieve an offboarding request by ID.
- **View an Onboarding Request**: Retrieve an onboarding request by ID.
- **View a Note (changes notes)**: Retrieve a note on a change.
- **View a note (problems notes)**: Retrieve a note on a problem.
- **View a note (releases notes)**: Retrieve a note on a release.
- **View a physical subtype**: Retrieve an ITAM physical subtype by ID.
- **View a Problem**: Retrieve a problem by ID.
- **View a Product**: Retrieve a product by ID.
- **View a Project (pm projects)**: Retrieve a project by ID (new-gen projects API).
- **View a Project (projects)**: Retrieve a project by ID (classic projects API).
- **View a Project Task (pm projects tasks)**: Retrieve a project task (new-gen projects API).
- **View a Project Task (projects tasks)**: Retrieve a project task (classic projects API).
- **View a Purchase Order**: Retrieve a purchase order by ID.
- **View a Relationship**: Retrieve a relationship by ID.
- **View a Release**: Retrieve a release by ID.
- **View a Requester/Contact**: Retrieve a requester (contact) by ID.
- **View a Requester Group/Contact Group**: Retrieve a requester group (manual or rule-based).
- **View a Role**: Retrieve an agent role by ID.
- **View a schedule**: Retrieve an on-call schedule by ID.
- **View a service component**: Retrieve a status page service component (group, sub-group or service).
- **View a Service Item**: Retrieve a service catalog item by display ID.
- **View a shift**: Retrieve a shift by ID.
- **View a Software**: Retrieve a software record by ID.
- **View a Software User**: Retrieve one user of a software.
- **View Associations (pm projects)**: List a project's associations for one module.
- **View Associations (pm projects tasks)**: List a project task's associations for one module.
- **View a subscriber**: Retrieve a status page subscriber.
- **View a Task (changes tasks)**: Retrieve a task on a change.
- **View a Task (problems tasks)**: Retrieve a task on a problem.
- **View a Task (releases tasks)**: Retrieve a task on a release.
- **View a Task (tickets tasks)**: Retrieve a single task on a ticket.
- **View a Ticket**: Retrieve a ticket by ID, optionally embedding related resources with the include parameter.
- **View a Time Entry (changes time_entries)**: Retrieve a time entry on a change.
- **View a Time Entry (problems time_entries)**: Retrieve a time entry on a problem.
- **View a Time Entry (releases time_entries)**: Retrieve a time entry on a release.
- **View a Time Entry (tickets time_entries)**: Retrieve a single time entry of a ticket.
- **View a Vendor**: Retrieve a vendor by ID.
- **View a Workspace / Client**: Retrieve a workspace (client for MSPs) by ID.
- **View cloud details**: List cloud accounts (AWS) in Freshservice ITAM.
- **View Journey Initiator Config Form Fields**: List the initiator form fields of a journey configuration.
- **View Journey Request Activities**: List the activities of a journey request.
- **View list of all cloud resource relationships**: List cloud resource relationships (AWS).
- **View list of all cloud resources**: List discovered cloud resources (AWS) in Freshservice ITAM.
- **View list of all devices**: List devices in Freshservice ITAM.
- **View list of all lifecycle events**: List lifecycle events with filters.
- **View list of assets**: List assets in Freshservice ITAM (new signups after March 31, 2026).
- **View List of Business Hours Configurations**: List all business hours configurations.
- **View List of Canned Response Folders**: List canned response folders.
- **View List of Canned Responses**: List canned responses.
- **View List of Changes**: List changes with query, view, updated_since and workspace filters.
- **View List of Custom Objects**: List the custom objects in the account.
- **View List of Journey Requests**: List journey requests.
- **View list of physical subtypes**: List ITAM device physical subtypes.
- **View List of Problems**: List all problems.
- **View List of Published Journeys Configs**: List published journey configurations.
- **View List of Service Categories**: List service catalog categories.
- **View List of Service Items**: List service catalog items.
- **View List of SLAs**: List SLA policies.
- **View List of Solution Article**: List the articles in a solution folder.
- **View List of Solution Categories**: List solution categories.
- **View List of Solution Folder**: List solution folders, filtered by category or trash.
- **View List of Tickets**: List tickets with predefined, requester, type, workspace and updated_since filters.
- **View Multiple Alerts using Filters**: List alerts with a filter query and sorting.
- **View Notes**: List the notes of a project task.
- **View Offboarding Form Fields**: List the fields of the initiator's offboarding form.
- **View Offboarding Tickets**: List the tickets of an offboarding request.
- **View Onboarding Form Fields**: List the fields of the initiator's onboarding form.
- **View Onboarding Tickets**: List the tickets of an onboarding request.
- **View oncall calendar events for a user**: List on-call calendar events by user, schedule or shift over a time range.
- **View Project Fields**: List the fields of the project object.
- **View Project Memberships**: List the members of a project.
- **View Project Sprints**: List the sprints of a project.
- **View Project Task Priorities**: List the task priorities of a project.
- **View Project Task Statuses**: List the task statuses of a project.
- **View Project Task Type Fields**: List the fields of a project task type.
- **View Project Task Types**: List the task types of a project.
- **View Project Templates**: List the project templates.
- **View Project Versions**: List the versions of a project.
- **View Requested Items of a Service Request**: List the requested items attached to a service request.
- **View Solution Article**: Retrieve a solution article by ID.
- **View Solution Category**: Retrieve a solution category by ID.
- **View Solution Folder**: Retrieve a solution folder by ID.
- **View Solution Sub Folders**: List the sub-folders of a solution folder.
- **View who is oncall**: Find who is on call right now for a schedule.

Connect Freshservice in General Input: https://www.generalinput.com/apps/freshservice