# Front integration

> Customer service platform that unifies team email, social, SMS, and chat conversations in a shared inbox.

- Authentication: apiKey

## Tools (28)

- **Add Comment**: Add an internal comment (private note) to a conversation.
- **Add Tags to Conversation**: Add one or more tags to a conversation without replacing the existing tag set.
- **Assign Conversation**: Assign (or unassign) a conversation to a teammate.
- **Create Contact**: Create a new contact at the company level.
- **Create Discussion Conversation**: Create a comments-only (internal discussion) conversation between teammates.
- **Delete Contact**: Permanently delete a contact.
- **Get API Token Details (Me)**: Fetch metadata about the authenticated API token and the company it belongs to.
- **Get Contact**: Retrieve a single contact by ID or handle alias.
- **Get Conversation**: Retrieve a single conversation by ID.
- **Get Message**: Retrieve a single message by ID.
- **Get Teammate**: Retrieve a single teammate by ID or email.
- **List Assigned Conversations**: List conversations assigned to a specific teammate.
- **List Channels**: List all channels in the company.
- **List Contacts**: List all contacts in the company.
- **List Conversation Comments**: List the internal comments on a conversation.
- **List Conversation Messages**: List the messages on a conversation in reverse chronological order.
- **List Conversations**: List conversations across the whole company in reverse chronological order.
- **List Inbox Conversations**: List conversations in a specific inbox.
- **List Inboxes**: List all inboxes in the company that the token can see.
- **List Tagged Conversations**: List conversations that have a specific tag applied.
- **List Tags**: List every tag the token can see (company, team, and teammate tags).
- **List Teammates**: List all teammates in the company.
- **Remove Tags from Conversation**: Remove one or more tags from a conversation.
- **Reply to Conversation**: Send a reply on an existing conversation.
- **Search Conversations**: Search conversations across team and private inboxes using Front's query filter syntax.
- **Send Message (New Conversation)**: Send a new outbound message from a channel, starting a new conversation.
- **Update Contact**: Update an existing contact's name, description, links, groups, or custom fields.
- **Update Conversation**: Update a conversation's assignee, inbox, status, status_id, tags, or custom fields.

## Triggers (9)

- **New Conversation in Front**: Triggers when a new conversation is created in Front, optionally filtered by inbox, assignee, tag, and status.
- **New Inbound Message in Front**: Triggers when a new inbound message arrives in a Front conversation, optionally filtered by inbox or tag.
- **New Outbound Message in Front**: Triggers when a teammate sends a reply or new outbound message from Front, optionally filtered by inbox or tag.
- **Conversation Assigned in Front**: Triggers when a Front conversation is assigned to a teammate, optionally filtered by inbox or the specific assignee.
- **Conversation Tagged in Front**: Triggers when a tag is added to a Front conversation, optionally filtered by inbox or a specific tag.
- **Conversation Archived in Front**: Triggers when a Front conversation is archived (closed), optionally filtered by inbox.
- **Conversation Reopened in Front**: Triggers when an archived Front conversation is reopened, optionally filtered by inbox.
- **New Comment in Front**: Triggers when a teammate posts an internal comment on a Front conversation, optionally filtered by inbox or tag.
- **New Contact in Front**: Triggers when a new contact is added to Front.

## Related prompts

- [Add Shopify order context to Front support tickets](https://www.generalinput.com/prompts/add-shopify-order-context-to-front-support-tickets.md)
- [Flag VIP customers in Front with a HubSpot snapshot and Slack alert](https://www.generalinput.com/prompts/flag-vip-customers-in-front-with-a-hubspot-snapshot-and-slack-alert.md)
- [Weekly Front support themes into Linear issues and a Slack digest](https://www.generalinput.com/prompts/weekly-front-support-themes-into-linear-issues-and-a-slack-digest.md)
- [Nightly Front conversation log to Google Sheets](https://www.generalinput.com/prompts/nightly-front-conversation-log-to-google-sheets.md)

Connect Front in General Input: https://www.generalinput.com/apps/front