# Gladly integration

> Customer service platform API for customers, conversations, tasks, agents, answers, and outbound communications.

- Authentication: apiKey

## Tools (82)

- **Add Answer**: Create an Answer.
- **Add Conversation Note**: Add an internal note to a conversation.
- **Add or Remove Freeform Topic**: Add or remove a freeform (custom-attribute) topic on a conversation.
- **Add or Remove Inbox Agents**: Add or remove agents assigned to an inbox.
- **Add or Update Answer Content**: Add or update the content of an Answer.
- **Add Task Comment**: Add a comment to a task.
- **Add Topic**: Create a conversation topic.
- **Add Topics to Conversation**: Attach one or more topics to a conversation.
- **Create Business Hours**: Create a business-hours schedule.
- **Create Conversation Item**: Add an item (message, note, or logged interaction) to a conversation.
- **Create Customer**: Create a customer profile.
- **Create Item for Customer**: Add an item to a customer without specifying a conversation (Gladly routes it).
- **Create Proactive Recipient Collection**: Add a recipient collection to an existing proactive campaign.
- **Create Task**: Create a follow-up task.
- **Create Task for Customer**: Create a follow-up task tied to a specific customer.
- **Create User Identity JWT**: Mint a JWT that authenticates a customer for Gladly Sidekick/chat (Glad App).
- **Create Webhook**: Register a webhook for event callbacks.
- **Delete Answer**: Delete an Answer.
- **Delete Answer Content**: Delete the content of an Answer.
- **Delete Business Hours**: Delete a business-hours schedule.
- **Delete Conversation Item**: Delete an item from a conversation.
- **Delete Customer**: Delete a customer profile.
- **Delete Export Job**: Delete a data-export job.
- **Delete Item for Customer**: Delete an item from a customer timeline.
- **Delete Webhook**: Delete a webhook.
- **Find Customers**: Find customers by email, phone, or external id. Returns up to 50 profiles.
- **Generate Report**: Generate a report from the Reporting API. Subject to the Reporting API rate limit.
- **Generate Work Session Report**: Generate a work-session (agent activity) report.
- **Get Agent**: Get a single agent by id.
- **Get Agent Call Recorder**: Get an agent's call-recorder settings.
- **Get Answer**: Get an Answer by id.
- **Get Answer Content**: Get the localized content of an Answer.
- **Get Business Hours**: Get a business-hours schedule by id.
- **Get Conversation**: Get a conversation by id.
- **Get Conversation Item**: Get a single item within a conversation.
- **Get Conversation Note**: Get a single note on a conversation.
- **Get Custom Attribute**: Get a custom-attribute (freeform topic) definition by id.
- **Get Customer**: Get a customer profile by id.
- **Get Export File**: Download a completed export file.
- **Get Export Job**: Get a data-export job by id.
- **Get Inbox**: Get an inbox by id.
- **Get Item Attachment**: Get a file attachment on a conversation item.
- **Get Item Media**: Get media attached to a conversation item.
- **Get Item Voice Transcript**: Get the voice transcript for a phone-call item.
- **Get Organization**: Get organization metadata, including the org id used by Public Answers endpoints.
- **Get Public Answer**: Get a single published Help Center answer.
- **Get Task**: Get a task by id.
- **Get Task Comment**: Get a single comment on a task.
- **Get Task Comments**: List comments on a task.
- **Get Team**: Get a team by id.
- **Get Topic**: Get a topic by id.
- **Get Webhook**: Get a webhook by id.
- **List Agents**: List all agents (users) in the organization.
- **List Answers**: List Answers (internal + Help Center knowledge).
- **List Audiences**: List audiences (brands for multi-brand orgs).
- **List Business Hours**: List business-hours schedules.
- **List Conversation Items**: List the items (messages, notes, calls) in a conversation.
- **List Customer Conversations**: Get a customer's conversations (their timeline).
- **List Events**: List audit/activity events.
- **List Export Jobs**: List data-export jobs.
- **List Export Schedules**: List data-export schedules.
- **List Inboxes**: List inboxes (routing queues).
- **List Public Answers**: List published Help Center answers for an org.
- **List Public Answer Titles**: List titles of published Help Center answers.
- **List Tasks**: List tasks in the organization.
- **List Teams**: List teams.
- **List Topics**: List conversation topics.
- **List Webhooks**: List configured webhooks.
- **Redact Conversation Item**: Redact (permanently mask) the content of a conversation item.
- **Remove Topic from Conversation**: Detach a topic from a conversation.
- **Reply to Message**: Reply to a specific message item in a conversation.
- **Search Public Answers**: Search published Help Center answers for an org.
- **Send Email**: Send an outbound email to a customer. Non-routable, non-searchable.
- **Send SMS**: Send an outbound SMS to a customer. Non-routable, non-searchable.
- **Update Agent Call Recorder**: Update an agent's call-recorder settings.
- **Update Answer**: Update an Answer.
- **Update Business Hours**: Update a business-hours schedule.
- **Update Conversation**: Update a conversation (e.g. status, inbox assignment).
- **Update Customer**: Update a customer profile.
- **Update Task**: Update a task (e.g. status, assignee, due date).
- **Update Topic**: Update a topic (name, parent, disabled).
- **Update Webhook**: Update a webhook (url, subscribed events).

## Related prompts

- [VIP concierge follow-ups in Gladly for big Shopify orders](https://www.generalinput.com/prompts/vip-concierge-follow-ups-in-gladly-for-big-shopify-orders.md)
- [Recover failed Stripe payments with friendly Gladly care](https://www.generalinput.com/prompts/recover-failed-stripe-payments-with-friendly-gladly-care.md)
- [Morning Gladly support task digest posted to Slack](https://www.generalinput.com/prompts/morning-gladly-support-task-digest-posted-to-slack.md)
- [Keep Gladly customers in sync with new HubSpot contacts](https://www.generalinput.com/prompts/keep-gladly-customers-in-sync-with-new-hubspot-contacts.md)

Connect Gladly in General Input: https://www.generalinput.com/apps/gladly