# Gorgias integration

> E-commerce helpdesk and live-chat API — manage tickets, messages, customers, tags, macros, rules, and voice calls.

- Authentication: apiKey

## Tools (99)

- **Add Ticket Tags**: Add tags to a ticket
- **Archive Macros**: Bulk-archive multiple macros
- **Bulk Update Custom Fields**: Bulk update a list of custom fields.
- **Cancel Job**: Cancels a job by ID
- **Create Account Setting**: Create an account-wide setting
- **Create Customer**: Create a new customer with contact channels.
- **Create Custom Field**: Create a new custom field.
- **Create Integration**: Creates a new integration
- **Create Job**: Creates an asynchronous job
- **Create Macro**: Create a macro
- **Create Message**: Create and send a message on a ticket
- **Create Rule**: Create a rule
- **Create Satisfaction Survey**: Creates a satisfaction survey for a ticket
- **Create Tag**: Create a new tag.
- **Create Team**: Create a team
- **Create Ticket**: Create a ticket with one or more messages
- **Create User**: Create a user
- **Create View**: Create a view with filters and display fields
- **Create Widget**: Create a widget for the account
- **Delete Customer**: Delete a customer by ID.
- **Delete Customer Field Value**: Delete a customer's custom field value.
- **Delete Customers**: Delete multiple customers by ID.
- **Delete Integration**: Deletes an integration by ID
- **Delete Macro**: Delete a macro by ID
- **Delete Message**: Delete a message from a ticket
- **Delete Rule**: Delete a rule by ID
- **Delete Tag**: Delete a single tag by ID.
- **Delete Tags**: Delete a list of tags by ID.
- **Delete Team**: Delete a team by ID
- **Delete Ticket**: Delete a ticket by ID
- **Delete Ticket Field Value**: Delete one custom field value from a ticket
- **Delete User**: Delete a user by ID
- **Delete View**: Delete a view by ID
- **Delete Widget**: Delete a widget by ID
- **Download File**: Downloads a private file via signed URL redirect
- **List Account Settings**: List account settings, paginated
- **List Customer Field Values**: List a customer's custom field values.
- **List Customers**: List customers, paginated and ordered by name.
- **List Custom Fields**: List custom fields, paginated and ordered.
- **List Events**: Lists events, paginated, newest first
- **List Integrations**: Lists integrations, paginated, with optional type filter
- **List Jobs**: Lists jobs, paginated, newest first
- **List Macros**: List macros, paginated
- **List Messages**: List messages, optionally filtered by ticket
- **List Rules**: List rules, paginated
- **List Satisfaction Surveys**: Lists satisfaction surveys, paginated, newest first
- **List Tags**: List tags, paginated and ordered.
- **List Teams**: List teams, paginated
- **List Ticket Field Values**: List custom field values on a ticket
- **List Tickets**: List tickets with optional customer, view, rule, and status filters
- **List Ticket Tags**: List tags on a ticket
- **List Users**: List users, paginated
- **List View Items**: List items matching a view's filters
- **List Views**: List views, optionally filtered by category
- **List Widgets**: List all widgets for the account
- **Merge Customers**: Merge a source customer into a target customer.
- **Merge Tags**: Merge source tags into a destination tag.
- **Remove Ticket Tags**: Remove tags from a ticket
- **Retrieve Account**: Retrieve your Gorgias account and its settings
- **Retrieve Customer**: Retrieve a single customer by ID.
- **Retrieve Custom Field**: Retrieve a single custom field by ID.
- **Retrieve Event**: Retrieves an event by ID
- **Retrieve Integration**: Retrieves an integration by ID
- **Retrieve Job**: Retrieves a job and its status by ID
- **Retrieve Macro**: Retrieve a macro by ID
- **Retrieve Message**: Retrieve a single message on a ticket
- **Retrieve Rule**: Retrieve a rule by ID
- **Retrieve Satisfaction Survey**: Retrieves a satisfaction survey by ID
- **Retrieve Tag**: Retrieve a single tag by ID.
- **Retrieve Team**: Retrieve a team by ID
- **Retrieve Ticket**: Retrieve a single ticket by ID
- **Retrieve User**: Retrieve a user by ID
- **Retrieve View**: Retrieve a single view by ID
- **Retrieve Widget**: Retrieve a single widget by ID
- **Search View Items**: Search view items using an inline view definition
- **Set Customer Data**: Set a customer's data payload.
- **Set Ticket Tags**: Set the exact tag list on a ticket
- **Unarchive Macros**: Bulk-unarchive multiple macros
- **Update Account Setting**: Update an account setting by ID
- **Update Customer**: Update an existing customer by ID.
- **Update Customer Field Value**: Update a single customer custom field value.
- **Update Customer Field Values**: Replace a customer's custom field values.
- **Update Custom Field**: Update a single custom field.
- **Update Integration**: Updates an integration by ID
- **Update Job**: Updates a job by ID
- **Update Macro**: Update a macro by ID
- **Update Message**: Update a message on a ticket
- **Update Rule**: Update a rule by ID
- **Update Rules Priorities**: Reorder rule execution priorities
- **Update Satisfaction Survey**: Updates a satisfaction survey by ID
- **Update Tag**: Update a single tag by ID.
- **Update Team**: Update a team by ID
- **Update Ticket**: Update fields of an existing ticket
- **Update Ticket Field Value**: Set the value of one ticket custom field
- **Update Ticket Field Values**: Replace all custom field values on a ticket
- **Update User**: Update a user by ID
- **Update View**: Update an existing view's configuration
- **Update Widget**: Update an existing widget
- **Upload Files**: Uploads one or more files to Gorgias

## Related prompts

- [Daily Gorgias support ticket digest, posted to Slack](https://www.generalinput.com/prompts/daily-gorgias-support-ticket-digest-posted-to-slack.md)
- [Escalate urgent Gorgias tickets to Slack with order context](https://www.generalinput.com/prompts/escalate-urgent-gorgias-tickets-to-slack-with-order-context.md)
- [Escalate Gorgias product bugs to Linear for engineering](https://www.generalinput.com/prompts/escalate-gorgias-product-bugs-to-linear-for-engineering.md)
- [Log every new Gorgias ticket to a Google Sheets tracker](https://www.generalinput.com/prompts/log-every-new-gorgias-ticket-to-a-google-sheets-tracker.md)

Connect Gorgias in General Input: https://www.generalinput.com/apps/gorgias