# Help Scout integration

> Shared inbox, customer management, and help desk reporting via the Help Scout Mailbox API 2.0.

- Authentication: apiKey

## Tools (53)

- **Create Chat Thread**: Add a chat thread to a conversation.
- **Create Conversation**: Create a conversation with an initial thread.
- **Create Customer**: Create a customer with contact details.
- **Create Customer Thread**: Add a thread on behalf of the customer (records inbound customer message).
- **Create Note**: Add an internal note (team-only, not sent to the customer).
- **Create Phone Thread**: Log a phone call as a thread on a conversation.
- **Create Reply Thread**: Send or draft a reply to the customer on a conversation.
- **Create Webhook**: Subscribe a callback URL to Help Scout events.
- **Delete Conversation**: Delete a conversation by id.
- **Delete Customer**: Delete a customer by id.
- **Delete Webhook**: Delete a webhook subscription by id.
- **Get Chat Report**: Chat channel volume and handling stats for a period.
- **Get Company Report**: Company-wide overall help desk stats for a period.
- **Get Conversation**: Retrieve a single conversation by id.
- **Get Conversations Report**: Overall conversation volume, channels, tags, and trends for a period.
- **Get Current User**: Retrieve the user (resource owner) the token authenticates as.
- **Get Customer**: Retrieve a single customer profile by id.
- **Get Email Report**: Email channel volume and handling stats for a period.
- **Get Happiness Report**: Customer satisfaction (happiness) ratings for a period.
- **Get Inbox**: Retrieve a single inbox by id.
- **Get Phone Report**: Phone channel volume and handling stats for a period.
- **Get Productivity Report**: Response times, resolution times, and resolved counts for a period.
- **Get Tag**: Retrieve a single tag by id.
- **Get User**: Retrieve a single user by id.
- **Get User Report**: Per-user activity and performance for a period.
- **Get Webhook**: Retrieve a single webhook subscription by id.
- **List Conversations**: List and filter conversations across inboxes.
- **List Customers**: List and filter customers.
- **List Inbox Custom Fields**: List the custom field definitions configured on an inbox.
- **List Inboxes**: List the inboxes (mailboxes) the credential can access.
- **List Inbox Folders**: List folders in an inbox with per-folder conversation counts.
- **List Tags**: List all tags on the account.
- **List Team Members**: List the users belonging to a team.
- **List Teams**: List teams on the account (Plus/Pro plans).
- **List Threads**: List all threads (messages, replies, notes) on a conversation.
- **List Users**: List team members (users) on the account.
- **List Webhooks**: List configured webhook subscriptions.
- **List Workflows**: List automatic and manual workflows.
- **Manage Customer Address**: Create, update, or remove a customer's mailing address.
- **Manage Customer Chat Handles**: List, add, update, or remove a customer's chat handles.
- **Manage Customer Emails**: List, add, update, or remove a customer's email addresses.
- **Manage Customer Phones**: List, add, update, or remove a customer's phone numbers.
- **Manage Customer Social Profiles**: List, add, update, or remove a customer's social profiles.
- **Manage Customer Websites**: List, add, update, or remove a customer's websites.
- **Run Manual Workflow**: Apply a manual workflow to a set of conversations.
- **Snooze or Unsnooze Conversation**: Snooze a conversation until a time, or remove the snooze.
- **Update Conversation**: Change status, assignee, subject, customer, or inbox via JSON Patch.
- **Update Conversation Custom Fields**: Set custom field values on a conversation.
- **Update Conversation Tags**: Replace the full tag set on a conversation.
- **Update Customer**: Overwrite a customer's core profile fields.
- **Update Customer Properties**: Set or clear a customer's custom property values via JSON Patch.
- **Update Webhook**: Update a webhook subscription's URL, events, or state.
- **Update Workflow Status**: Activate or deactivate a workflow.

## Related prompts

- [Enrich and prioritize new Help Scout tickets in Slack](https://www.generalinput.com/prompts/enrich-and-prioritize-new-help-scout-tickets-in-slack.md)
- [Suggest Help Scout replies from your Notion help center](https://www.generalinput.com/prompts/suggest-help-scout-replies-from-your-notion-help-center.md)
- [Weekly support performance report for your leadership team](https://www.generalinput.com/prompts/weekly-support-performance-report-for-your-leadership-team.md)
- [Daily Help Scout conversation log in Google Sheets](https://www.generalinput.com/prompts/daily-help-scout-conversation-log-in-google-sheets.md)

Connect Help Scout in General Input: https://www.generalinput.com/apps/help-scout