# Jira Service Management integration

> ITSM and helpdesk platform API for customer requests, approvals, SLAs, queues, organizations, customers, and knowledge base articles.

- Authentication: oauth2

## Tools (71)

- **Add Organization to Service Desk**: Add organization
- **Add Request Attachment**: Create comment with attachment
- **Add Request Participants**: Add request participants
- **Add Service Desk Customers**: Add customers
- **Add Users to Organization**: Add users to organization
- **Answer Request Approval**: Answer approval
- **Attach Temporary File**: Attach temporary file
- **Check Request Type Permissions**: Check request type permissions
- **Create Customer**: Create customer
- **Create Customer Request**: Create customer request
- **Create Organization**: Create organization
- **Create Request Comment**: Create request comment
- **Create Request Type**: Create request type
- **Delete Organization**: Delete organization
- **Delete Organization Property**: Delete property
- **Delete Request Feedback**: Delete feedback
- **Delete Request Type**: Delete request type
- **Delete Request Type Property**: Delete property
- **Get Assets Workspaces**: Get assets workspaces
- **Get Attachment Content**: Get attachment content
- **Get Attachment Thumbnail**: Get attachment thumbnail
- **Get Comment Attachments**: Get comment attachments
- **Get Customer Request**: Get customer request by id or key
- **Get Instance Info**: Get info
- **Get Issues in Queue**: Get issues in queue
- **Get Notification Subscription Status**: Get subscription status
- **Get Organization**: Get organization
- **Get Organization Property**: Get property
- **Get Organization Property Keys**: Get properties keys
- **Get Organization Users**: Get users in organization
- **Get Queue**: Get queue
- **Get Request Approval**: Get approval by id
- **Get Request Approvals**: Get approvals
- **Get Request Attachments**: Get attachments for request
- **Get Request Comment**: Get request comment by id
- **Get Request Comments**: Get request comments
- **Get Request Feedback**: Get feedback
- **Get Request Participants**: Get request participants
- **Get Request SLA Information**: Get sla information
- **Get Request SLA Metric**: Get sla information by id
- **Get Request Status History**: Get customer request status
- **Get Request Transitions**: Get customer transitions
- **Get Request Type**: Get request type by id
- **Get Request Type Fields**: Get request type fields
- **Get Request Type Groups**: Get request type groups
- **Get Request Type Property**: Get property
- **Get Request Type Property Keys**: Get properties keys
- **Get Service Desk**: Get service desk by id
- **Get Service Desk Customers**: Get customers
- **Get Service Desk Organizations**: Get organizations
- **Get Service Desk Queues**: Get queues
- **Get Service Desk Request Types**: Get request types
- **Invite Service Desk Customer**: Invite customer
- **List All Request Types**: Get all request types
- **List Customer Requests**: Get customer requests
- **List Organizations**: Get organizations
- **List Service Desks**: Get service desks
- **Perform Request Transition**: Perform customer transition
- **Post Request Feedback**: Post feedback
- **Remove Organization from Service Desk**: Remove organization
- **Remove Request Participants**: Remove request participants
- **Remove Service Desk Customers**: Remove customers
- **Remove Users from Organization**: Remove users from organization
- **Revoke Portal-Only Access**: Revoke portal only access for user
- **Search Knowledge Base Articles**: Get articles
- **Search Service Desk Articles**: Get articles
- **Set Organization Property**: Set property
- **Set Request Type Property**: Set property
- **Subscribe to Request Notifications**: Subscribe
- **Unsubscribe from Request Notifications**: Unsubscribe
- **View Knowledge Base Article**: View knowledge base article

## Triggers (1)

- **New Customer Request in Jira Service Management**: Triggers when a new customer request is created in a Jira Service Management service desk.

Connect Jira Service Management in General Input: https://www.generalinput.com/apps/jira-service-management