# Pylon integration

> Modern B2B customer support platform with issues, accounts, contacts, knowledge base, and shared Slack/Teams support.

- Authentication: apiKey

## Tools (65)

- **Add or Remove Issue Followers**: Subscribe or unsubscribe users and contacts from an issue.
- **Bulk Update Accounts**: Update multiple accounts in a single request (1-100 accounts).
- **Create Account**: Create a new account (company/customer record) in Pylon.
- **Create Contact**: Create a new contact (end user) and optionally associate them with an account.
- **Create Custom Field**: Define a new custom field on accounts, contacts, or issues.
- **Create Internal Note**: Add an internal note (visible only to teammates) on an issue.
- **Create Issue**: Create a new support issue (ticket).
- **Create Issue Thread**: Create a new internal note thread on an issue.
- **Create Knowledge Base Article**: Create a new article in a knowledge base.
- **Create Knowledge Base Collection**: Create a new collection in a knowledge base.
- **Create Knowledge Base Route Redirect**: Create a URL redirect within a knowledge base.
- **Create Macro**: Create a new macro (canned response).
- **Create Tag**: Create a new tag.
- **Create Team**: Create a new team.
- **Delete Account**: Permanently delete an account by Pylon ID.
- **Delete Contact**: Permanently delete a contact.
- **Delete Issue**: Permanently delete an issue.
- **Delete Knowledge Base Article**: Permanently delete a knowledge base article.
- **Delete Knowledge Base Collection**: Delete a collection from a knowledge base.
- **Delete Message**: Permanently delete a message on an issue.
- **Delete Tag**: Delete a tag.
- **Get Account**: Retrieve a single account by its Pylon ID or external ID.
- **Get Contact**: Retrieve a single contact by ID or external ID.
- **Get Current User / Organization**: Retrieve information about the API token's owner and organization. Useful for validating credentials.
- **Get Custom Field**: Retrieve a single custom field definition by ID.
- **Get Issue**: Retrieve a single issue by ID or issue number.
- **Get Issue Followers**: List users and contacts subscribed to issue notifications.
- **Get Knowledge Base**: Retrieve a single knowledge base by ID.
- **Get Knowledge Base Article**: Retrieve a single knowledge base article by ID.
- **Get Macro**: Retrieve a single macro by ID.
- **Get Tag**: Retrieve a single tag by ID.
- **Get Team**: Retrieve a single team by ID.
- **Get User**: Retrieve a single user by ID.
- **Link or Unlink External Issue**: Link a Pylon issue to or from an issue in Linear, Jira, GitHub, etc.
- **List Accounts**: Retrieve a paginated list of all accounts (companies/customers) in the organization.
- **List Contacts**: Retrieve a paginated list of contacts (end users) in the organization.
- **List Custom Fields**: List all custom field definitions.
- **List Issue Messages**: List all messages on an issue.
- **List Issues**: List issues created within a time window of up to 30 days.
- **List Issue Threads**: List all internal threads (note threads) on an issue.
- **List Knowledge Base Articles**: List articles in a knowledge base, with cursor pagination.
- **List Knowledge Base Collections**: List all collections in a knowledge base.
- **List Knowledge Bases**: List all knowledge bases in the organization.
- **List Macro Groups**: List all macro groups in the organization.
- **List Macros**: List all macros (canned response templates), optionally filtered by group.
- **List Tags**: List all tags in the organization.
- **List Teams**: List all teams in the organization.
- **List Users**: List all users (teammates) in the organization.
- **Redact Message**: Redact (hide content of) a specific message on an issue.
- **Reply to Issue**: Send a customer-facing reply on an issue (delivered via the original channel).
- **Search Accounts**: Search accounts using filter expressions and free-text search.
- **Search Contacts**: Search contacts using filter expressions and free-text search.
- **Search Issues**: Search issues using filter expressions and free-text search (no 30-day window).
- **Search Users**: Search users with filter expressions and free-text search.
- **Snooze Issue**: Snooze an issue until a specified RFC3339 timestamp.
- **Update Account**: Update fields on a single account. Only provided fields are modified.
- **Update Contact**: Update fields on an existing contact.
- **Update Custom Field**: Update a custom field definition (label or options).
- **Update Issue**: Update fields on an issue (state, assignee, team, tags, custom fields, etc.).
- **Update Knowledge Base Article**: Update fields on a knowledge base article.
- **Update Macro**: Update fields on a macro.
- **Update Tag**: Update a tag's value or color.
- **Update Team**: Update fields on a team.
- **Update User**: Update fields on a user.
- **Upload Attachment**: Upload a file as an attachment that can be referenced when replying or noting.

## Triggers (5)

- **New Issue in Pylon**: Triggers when a new issue (ticket) is created in Pylon.
- **Updated Issue in Pylon**: Triggers when an existing issue is updated in Pylon (state, assignee, tags, custom fields, etc).
- **New Account in Pylon**: Triggers when a new account (company/customer) is created.
- **New Contact in Pylon**: Triggers when a new contact (end user) is created.
- **New User in Pylon**: Triggers when a new user (teammate) is added to the org.

## Related prompts

- [Daily Pylon support digest in Slack and email](https://www.generalinput.com/prompts/daily-pylon-support-digest-in-slack-and-email.md)
- [Tell waiting customers when a Linear bug fix ships](https://www.generalinput.com/prompts/tell-waiting-customers-when-a-linear-bug-fix-ships.md)
- [Turn customer call transcripts into Pylon follow-ups](https://www.generalinput.com/prompts/turn-customer-call-transcripts-into-pylon-follow-ups.md)
- [Turn failed Stripe payments into owned Pylon tickets](https://www.generalinput.com/prompts/turn-failed-stripe-payments-into-owned-pylon-tickets.md)
- [Churn risk early-warning alerts from Pylon to Slack](https://www.generalinput.com/prompts/churn-risk-early-warning-alerts-from-pylon-to-slack.md)
- [Automate new customer onboarding after a closed deal](https://www.generalinput.com/prompts/automate-new-customer-onboarding-after-a-closed-deal.md)

Connect Pylon in General Input: https://www.generalinput.com/apps/pylon