# Re:amaze integration

> Helpdesk, live chat, and chatbot customer support platform — conversations, messages, contacts, help center articles, channels, staff, and reports.

- Authentication: apiKey

## Tools (38)

- **Create Article**: Create a help center article, optionally filed under a topic.
- **Create Contact**: Create a contact identified by email or mobile.
- **Create Contact Identity**: Add a new identity (email, mobile, or social handle) to an existing contact.
- **Create Contact Note**: Add a note to a contact.
- **Create Conversation**: Create a new conversation with an initial message and customer.
- **Create Incident**: Create a status-page incident.
- **Create Message**: Append a reply or internal note to an existing conversation.
- **Create Response Template**: Create a response template.
- **Create Staff**: Add a staff user to the brand.
- **Delete Contact Note**: Delete a specific note from a contact.
- **Get Article**: Retrieve a single help center article by slug.
- **Get Channel**: Retrieve a single channel by slug.
- **Get Conversation**: Retrieve a single conversation by slug, reference id, or origin id.
- **Get Incident**: Retrieve a single status-page incident by id.
- **Get Response Template**: Retrieve a single response template by id.
- **List Active Incidents**: Retrieve only currently active status-page incidents.
- **List Articles**: Retrieve help center articles for the brand, filterable by status and keyword.
- **List Channels**: Retrieve the brand's channels (inboxes), filterable by type.
- **List Contact Identities**: Retrieve the linked identities (email, mobile, social handles) for a contact.
- **List Contact Notes**: Retrieve all notes attached to a contact.
- **List Contacts**: Retrieve the brand's contacts, searchable by name or email.
- **List Conversations**: Retrieve conversations for the brand with filtering by status, tag, channel, and date.
- **List Incidents**: Retrieve status-page incidents for the brand.
- **List Messages**: Retrieve messages across conversations, or scoped to a single conversation.
- **List Response Templates**: Retrieve saved reply/response templates for the brand.
- **List Satisfaction Ratings**: Retrieve CSAT ratings, filterable by rating, assignee, brand, and date.
- **List Staff**: Retrieve staff users, sorted by creation date.
- **List Systems**: Retrieve the systems/components tracked on the brand's status page.
- **Response Time Report**: Daily response-time metric and summary over a date range.
- **Staff Report**: Per-staff performance metrics over a date range.
- **Tags Report**: Tag-usage summary over a date range.
- **Update Article**: Update an existing help center article by slug.
- **Update Contact**: Update a contact's profile fields (identifiers cannot be changed here).
- **Update Contact Note**: Edit an existing contact note by id.
- **Update Conversation**: Update a conversation's status, tags, assignee, custom data, or channel.
- **Update Incident**: Update a status-page incident or post an update.
- **Update Response Template**: Update an existing response template by id.
- **Volume Report**: Daily conversation volume counts over a date range.

Connect Re:amaze in General Input: https://www.generalinput.com/apps/reamaze