# Zendesk integration

> Customer support platform for managing tickets, users, organizations, and help center content.

- Authentication: apiKey

## Tools (30)

- **Count Organizations**: Returns the approximate count of organizations in the account.
- **Create Organization**: Creates a new organization with optional domain names, tags, notes, and custom fields.
- **Create Ticket**: Creates a new support ticket with optional subject, requester, assignee, priority, tags, and custom fields.
- **Create User**: Creates a new user (end-user, agent, or admin) with optional organization, phone, tags, and custom fields.
- **Delete Organization**: Permanently deletes an organization by its ID.
- **Delete Ticket**: Moves a ticket to the recycle bin (soft delete). Supports bulk deletion via destroy_many.
- **Delete User**: Soft-deletes a user by their ID. The user can be recovered or permanently deleted afterward.
- **List Groups**: Lists all groups (agent teams) in the account, used for ticket assignment and routing.
- **List Organizations**: Lists all organizations in the account with cursor-based pagination.
- **List Tags**: Lists the most popular tags in the account, or tags on a specific ticket, user, or organization.
- **List Ticket Comments**: Lists all comments (public replies and internal notes) on a specific ticket.
- **List Ticket Fields**: Lists all system and custom ticket fields in the account.
- **List Tickets**: Lists all tickets in the account, with cursor-based pagination and sorting options.
- **List User Organizations**: Lists all organizations that a specific user belongs to.
- **List Users**: Lists all users in the account with optional role filtering and cursor-based pagination.
- **Merge Tickets**: Merges one or more tickets into a target ticket, combining their conversations.
- **Recover Suspended Ticket**: Recovers a suspended ticket, converting it into a regular ticket.
- **Search Organizations**: Searches for organizations by external ID or by name using autocomplete.
- **Search Tickets**: Searches for tickets (and other resources) using Zendesk's query syntax with filtering, sorting, and pagination.
- **Search Users**: Searches for users by name, email, phone, or external ID.
- **Show Group**: Retrieves the details of a specific group by its ID.
- **Show Organization**: Retrieves the details of a specific organization by its ID.
- **Show Organization Related Information**: Returns ticket and user counts associated with a specific organization.
- **Show Ticket**: Retrieves the details of a specific ticket by its ID.
- **Show Ticket Field**: Retrieves the details of a specific ticket field by its ID.
- **Show User**: Retrieves the details of a specific user by their ID.
- **Show User Related Information**: Returns ticket and activity counts related to a specific user.
- **Update Organization**: Updates an existing organization's properties such as name, domain names, tags, and custom fields.
- **Update Ticket**: Updates an existing ticket's properties and/or adds a comment (public reply or internal note).
- **Update User**: Updates an existing user's properties such as name, email, role, tags, and custom fields.

## Triggers (7)

- **New Ticket in Zendesk**: Triggers when a new ticket is created.
- **Updated Ticket in Zendesk**: Triggers when an existing ticket is updated.
- **New User in Zendesk**: Triggers when a new user is created.
- **New Organization in Zendesk**: Triggers when a new organization is created.
- **New Group in Zendesk**: Triggers when a new group is created.
- **New Suspended Ticket in Zendesk**: Triggers when a new suspended ticket is created. Note: suspended tickets are auto-deleted after 14 days.
- **New Ticket in View**: Triggers when a new ticket is added to the selected view.

## Related prompts

- [Track new Braintree disputes before the deadline slips](https://www.generalinput.com/prompts/track-new-braintree-disputes-before-the-deadline-slips.md)
- [Translate foreign-language Zendesk tickets to Slack](https://www.generalinput.com/prompts/translate-foreign-language-zendesk-tickets-to-slack.md)
- [Turn Aircall support calls into triaged Zendesk tickets](https://www.generalinput.com/prompts/turn-aircall-support-calls-into-triaged-zendesk-tickets.md)
- [Process Adyen refunds from approved Zendesk tickets](https://www.generalinput.com/prompts/process-adyen-refunds-from-approved-zendesk-tickets.md)
- [Live on-call Zendesk triage queue in Slack, powered by Groq](https://www.generalinput.com/prompts/live-on-call-zendesk-triage-queue-in-slack-powered-by-groq.md)
- [Turn Dialpad voicemails into triaged Zendesk tickets](https://www.generalinput.com/prompts/turn-dialpad-voicemails-into-triaged-zendesk-tickets.md)
- [Call solved Zendesk customers for a CSAT survey with Retell AI](https://www.generalinput.com/prompts/call-solved-zendesk-customers-for-a-csat-survey-with-retell-ai.md)
- [Log Dropbox support calls to Zendesk with Azure Speech](https://www.generalinput.com/prompts/log-dropbox-support-calls-to-zendesk-with-azure-speech.md)
- [Auto-triage every new Zendesk ticket with Claude](https://www.generalinput.com/prompts/auto-triage-every-new-zendesk-ticket-with-claude.md)
- [Pause Klaviyo emails to customers with open Zendesk complaints](https://www.generalinput.com/prompts/pause-klaviyo-emails-to-customers-with-open-zendesk-complaints.md)
- [Refresh Guru cards from solved Zendesk tickets](https://www.generalinput.com/prompts/refresh-guru-cards-from-solved-zendesk-tickets.md)
- [Triage inbound WhatsApp messages into Zendesk and Slack](https://www.generalinput.com/prompts/triage-inbound-whatsapp-messages-into-zendesk-and-slack.md)

Connect Zendesk in General Input: https://www.generalinput.com/apps/zendesk