# Morning Gladly support task digest posted to Slack

> Every weekday morning, get a short, prioritized Slack rundown of open Gladly follow-up tasks, most overdue first, so your support team knows what to tackle.

- Workflow type: agent
- Services: Gladly, Slack Bot
- Categories: Customer Support, Operations
- Published: 2026-07-17

## What it does

- Every weekday at 8am, gathers all your open follow-up tasks from Gladly in one place.
- Groups them by assignee and by age, and flags anything overdue or untouched for more than 48 hours.
- Posts a short, scannable digest to your support Slack channel, leading with the most overdue work.
- Shows a total open-task count at the top and lists the customer, subject, due date, and owner for each aging task.

## What you'll need

- A Gladly account with API access
- A Slack workspace and a support channel where the digest should land
- A few minutes to set the run time and pick the channel

## Prompt

Every weekday at 8am, build a prioritized morning triage digest of our open Gladly follow-up tasks and post it to our support team's Slack channel. Run this on a cron schedule, Monday through Friday at 8am. Gladly follow-up tasks cannot be polled, so use the schedule to kick off each run.

First, pull the open follow-up tasks from Gladly with List Tasks, which returns tasks across the whole organization. Keep the tasks that are still open or unresolved and set aside anything already completed or closed.

Then have the agent organize what is left: group the tasks by their assigned agent and by age, and flag any task that is past its due date or that has gone untouched for more than 48 hours as needing attention. Sort everything so the most overdue items lead the digest.

Post the result to our support Slack channel using the Slack Bot integration's Send a Message action, so it posts as a bot rather than as a specific person. Start the message with the total count of open tasks. Then list the aging and overdue tasks in priority order, most overdue first. For each of those tasks include the customer name, the task subject, the due date, and the assignee so the team can see at a glance who should pick up what.

Keep the whole message short and scannable so a support lead can read it and triage the day in under a minute. Use clear Slack formatting with short lines or bullets and bold for the most urgent items, and avoid long paragraphs. This workflow only reads from Gladly and posts to Slack; it does not modify, close, or reassign any tasks.

## How to customize

- Change when it runs, from 8am on weekdays to any time or days you like.
- Point it at a different Slack channel or a direct message.
- Adjust the aging threshold, for example flag tasks untouched for 24 or 72 hours instead of 48.

## Example output

*Support Morning Digest — 14 open tasks*

*Overdue (3)*
• Acme Corp — Refund not processed · due Jul 15 · @maria
• Jane Doe — Escalation: duplicate charge · due Jul 16 · @leo
• Globex — Callback requested · due Jul 16 · unassigned

*Aging over 48h (2)*
• Initech — Follow up on shipping delay · opened Jul 14 · @sam
• Wonka Co — Confirm address change · opened Jul 14 · @maria

*By assignee:* Maria 4 · Leo 3 · Sam 2 · Unassigned 5

## FAQ

### When does the digest arrive?

Every weekday at 8am by default, timed so your support lead can triage before the day gets busy. You can change the time or include weekends.

### Which tasks are included?

All open follow-up tasks across your Gladly organization. Completed or closed tasks are left out, so the digest only shows what still needs attention.

### How does it decide what is urgent?

Anything past its due date or untouched for more than 48 hours is flagged and floated to the top, so the most overdue work leads the message.

### Can it post to a private Slack channel?

Yes. Just invite the bot to the private channel first, then point the digest at it.

### Does this change anything in Gladly?

No. It only reads your tasks and posts a summary to Slack. It never edits, closes, or reassigns anything.

Use this prompt in General Input: https://www.generalinput.com/prompts/morning-gladly-support-task-digest-posted-to-slack