# Customer Reply Drafter

> Draft grounded, customer-ready support replies from ticket, account, and knowledge context.

## Capabilities

- Pull ticket and account context
- Draft a customer-ready support reply
- Add internal handling and escalation notes
- Flag missing evidence and open questions

## Works with

- Zendesk
- HubSpot
- Salesforce
- Gmail
- Microsoft Outlook
- Notion
- Google Drive

Use this template in General Input: https://www.generalinput.com/templates/customer-reply-drafter