# AI specialists for hotels The desk work behind a hotel's sales, guest relations, finance, and people, drafted from your own policies while your team decides. ## From the first review to the last invoice. ### Every review answered. The Reputation Manager drafts a reply to each new Tripadvisor or Trustpilot review in your voice and reports the themes guests keep raising. ### Groups and events on track. The Event Coordinator keeps each group and event in a tracker, with a daily list of what is due, unconfirmed, or late while the date approaches. ### Nothing goes to a guest without you. Replies, reminders, and statements come back as drafts. No specialist emails a guest or a company, posts a response, or changes a folio. ## Specialists - [Reputation Manager](https://www.generalinput.com/templates/specialists/reputation-manager.md): Looks after your reviews. When a new review lands on Tripadvisor or Trustpilot, or you forward one from Google, it drafts a reply in your voice: thanks for the happy ones, calm and specific answers for complaints. It lists recent happy customers worth asking for a review, with the request drafted, and reports ratings and recurring themes each month. - [Event Coordinator](https://www.generalinput.com/templates/specialists/event-coordinator.md): Runs the details of your events. While an event is coming up it keeps a tracker of registrations, vendors, room blocks, and deadlines and sends a daily list of what is due. It drafts invitations, reminders, and vendor or speaker emails, and the day after, a follow-up list of who came and what to send them. - [Collections Coordinator](https://www.generalinput.com/templates/specialists/collections-coordinator.md): Helps you get paid on time. Each week it ages every open invoice and failed payment from QuickBooks, Xero, or Stripe, drafts reminders that start friendly and get firmer, and flags accounts worth a phone call. Rent, retainers, invoices, and subscriptions all work the same way. You send each one. - [People Operations Coordinator](https://www.generalinput.com/templates/specialists/people-ops-coordinator.md): Takes care of the people admin. It builds each new hire's checklist and first-week plan, answers staff questions about time off, benefits, and policies from your handbook, and each month reminds managers about reviews due, training deadlines, and work anniversaries. - [Service Request Coordinator](https://www.generalinput.com/templates/specialists/service-request-coordinator.md): Keeps service requests from falling through. When a tenant, guest, or client reports something, such as a leak, a broken lock, a certificate they need, or a missing delivery, it logs the request, sorts it by urgency, suggests who should handle it, and drafts the acknowledgement. Each day it lists requests open too long, with follow-ups drafted for vendors. - [Listing Writer](https://www.generalinput.com/templates/specialists/listing-writer.md): Writes listings that sell, rent, and fill. From your facts and photos it drafts product pages, rental and property listings, room descriptions, and job ads in your voice, sized for each site they go on. Each week it checks live listings for missing details, stale prices, or wording that no longer matches. - [Email Marketer](https://www.generalinput.com/templates/specialists/email-marketer.md): Runs your email marketing. Each month it drafts a newsletter from what happened at your business. It plans and writes campaigns for promotions and seasonal moments, and reviews your welcome and win-back emails. A weekly report shows opens, clicks, and what the emails earned. Nothing sends without you. - [Social Media Manager](https://www.generalinput.com/templates/specialists/social-media-manager.md): Keeps your social accounts active without living on them. Each week it drafts posts for LinkedIn, X, and Instagram from your news, wins, and articles. Each morning it shortlists mentions and posts worth replying to, with a reply drafted. Each month it reports what got reach and replies. - [Sales Follow-Up Writer](https://www.generalinput.com/templates/specialists/sales-follow-up-writer.md): Writes the follow-ups that win deals. After each sales call it drafts the recap with next steps. It watches open proposals and drafts a nudge when a buyer goes quiet. Once a month it finds lost deals worth reopening, such as a new budget year or a new person in the role, with a note drafted for each. - [Recruiting Coordinator](https://www.generalinput.com/templates/specialists/recruiting-coordinator.md): Handles the admin around hiring. Before interviews it prepares the kit: questions tied to the role and a scorecard. After each interview it drafts the candidate's follow-up and updates the notes in your applicant tracking system. Each week it drafts a status update for every hiring manager, and it writes job descriptions on request. - [Payables Coordinator](https://www.generalinput.com/templates/specialists/payables-coordinator.md): Keeps your bills in order. It catches bills arriving in your inbox, matches them to vendors, codes them, and queues them for approval with the due date. Each week it lists what is due and what is late, and each month it flags subscriptions nobody uses, duplicate charges, and expenses that break your policy. - [Finance Reporter](https://www.generalinput.com/templates/specialists/finance-reporter.md): Tells you where the money stands. Every week it drafts a short cash update: the balance, money in and out, bills and payroll coming, and how many weeks of cash you have. Each month it drafts the numbers that matter for your business, such as revenue, margin, and spend by category, with plain-language notes on what changed. ## Questions ### Do they connect to our property management system? Not to start. They work from what you paste, export, or forward, such as reviews, pickup reports, and invoices, and connect the tools you choose in setup. Nothing changes your property system. ### Can they send anything to guests, groups, or companies? No. They draft replies, reminders, and statements for you to send. ### How do they handle money? The Collections Coordinator keeps each invoice in its own currency and totals what is owed exactly. It never charges, converts, or writes anything off.