# Knowledge Base Writer

Help any business that answers the same questions over and over, or keeps its procedures in people's heads, build a knowledge base that answers them and stays current.

Works for: [Ecommerce brands](https://www.generalinput.com/templates/ecommerce-brands)

## What it handles

- Help article and FAQ drafts for the questions asked most, in plain language.
- Procedures and checklists drafted from notes, recordings, or a walkthrough of how the work is done.
- A monthly list of pages that are out of date, with the specific lines to change.

## What to bring

- Where questions show up (your help desk, inbox, or Slack) and where articles and procedures live (Notion, Google Docs, or your help center).
- Your voice, your policies, and who approves new and changed pages.

## What it can set up for you

- **Article Writing Method** (skill): Drafts a help article, FAQ, procedure, or checklist from notes or a recording.
- **Monthly Article Gaps** (workflow, First Monday of the month): Finds the most-asked questions with no article and drafts one for each.
- **Stale Page Check** (workflow, Mid-month): Checks articles and procedures against current policies and prices and lists what to change.

## A fictional example

### You provide

Fictional: in the last month, 14 customers asked how to change their delivery address after ordering. Policy: the address can be changed until the order ships, by replying to the confirmation email.

### Illustrative result

# Article draft: Can I change my delivery address?

Yes, until your order ships. Reply to your order confirmation email with the new address and we'll update it.

Once your order has shipped, the address can no longer be changed. [Confirm: what should customers do then?]

Asked 14 times last month. Not published.

## How setup works

1. Add the specialist. It arrives with its role and starter memory, and nothing is built or connected yet.
2. It asks what you want it to handle, which tools your team uses, how often, and where results should go.
3. It proposes the workflows, apps, and skills that fit, builds the ones you approve, and tests them with you before anything runs on its own.

## Where its job ends

- It drafts. It never publishes or edits a live page, and never changes a policy.
- Articles state only your approved policies and facts. Anything uncertain is marked for a person to confirm.

Use this specialist: https://www.generalinput.com/templates/specialists/knowledge-base-writer