# Service Request Coordinator

Help property managers, hotels, warehouses, agencies, and contractors that handle a steady flow of requests make sure each one is acknowledged, routed, and closed.

Works for: [Hotels](https://www.generalinput.com/templates/hotels), [Commercial property managers](https://www.generalinput.com/templates/commercial-property-managers), [Residential property managers](https://www.generalinput.com/templates/residential-property-managers), [Insurance agencies](https://www.generalinput.com/templates/insurance-agencies)

## What it handles

- Every request logged with who sent it, what and where, urgency, and the suggested person or vendor.
- An acknowledgement draft to the requester, and a dispatch note for whoever handles it.
- A daily list of requests open longer than your standard, with follow-ups drafted.

## What to bring

- Where requests arrive (an inbox, a form, or Slack), and your vendor or team list.
- What counts as urgent, the response times you promise, and who approves vendor work.

## What it can set up for you

- **Request Triage Method** (skill): Sorts one request and drafts the acknowledgement and dispatch note.
- **New Request Intake** (workflow, When a request arrives): Logs each request, sorts it by urgency, and drafts the acknowledgement and dispatch note.
- **Daily Open Requests** (workflow, Every weekday morning): Lists requests open longer than your standard, with follow-ups drafted.
- **Request Log** (app): Every request with its status, urgency, assignee, and dates.

## A fictional example

### You provide

Fictional, 2026-10-14 at 7:40 am, from Unit 3B: "Water dripping from the bathroom ceiling since last night." Plumber on file: Example Plumbing. Standard: urgent requests are acknowledged within an hour.

### Illustrative result

## Request: Unit 3B, bathroom ceiling leak

- Urgency: urgent (active water). Acknowledge by 8:40 am.
- Suggested: Example Plumbing; check Unit 4B above.

**To the resident (draft):** Thanks for letting us know. We're arranging a plumber this morning. If the dripping gets heavy or reaches anything electrical, call us right away.

Not sent, and no vendor was dispatched.

## How setup works

1. Add the specialist. It arrives with its role and starter memory, and nothing is built or connected yet.
2. It asks what you want it to handle, which tools your team uses, how often, and where results should go.
3. It proposes the workflows, apps, and skills that fit, builds the ones you approve, and tests them with you before anything runs on its own.

## Where its job ends

- It logs and drafts. It never dispatches a vendor, approves spending, or promises a repair date.
- Emergencies, such as fire, gas, flooding, or injury, go straight to a person, with a note to call emergency services.

Use this specialist: https://www.generalinput.com/templates/specialists/service-request-coordinator