Crisp
Live chat and customer messaging platform — read and manage conversations, messages, contacts, operators, and visitors for a Crisp website.
Three ways to use Crisp
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Crisp.
Add People Event
Record a custom timeline event on a contact.
Add People Profile
Create a new contact (people) profile.
Assign Conversation Routing
Assign a conversation to an operator (or unassign).
Change Conversation State
Set a conversation's state to pending, unresolved, or resolved.
Check Connect Session
Check whether the plugin token session is valid (HEAD).
Check Conversation Exists
Check whether a conversation exists (HEAD, no body).
Get started automating Crisp
Ready-to-use workflows
Prompts using Crisp
Daily Crisp support digest, delivered to Slack each morning
Every weekday morning, get a clear summary of yesterday's Crisp chats posted to Slack, leading with what still needs attention today and who handled what.
Turn new Crisp chats into HubSpot leads and Slack alerts
When a new visitor starts a Crisp chat, we spot genuine sales leads, save them to HubSpot with a summary, and alert your sales team in Slack.
Log resolved Crisp conversations to a Google Sheet
Every time a Crisp conversation is marked resolved, we add a row to your Google Sheet, so you have a clean record of closed tickets for weekly reporting.
Turn Crisp support chats into Linear bug tickets
When a customer reports a bug in your Crisp live chat, an agent writes it up as a clear Linear ticket for your product team and tells the customer it has been logged.
