Dixa
Conversational customer service platform API for managing conversations, messages, end users (contacts), agents, teams, queues, tags, ratings, business hours, webhooks, and analytics.
Three ways to use Dixa
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Dixa.
Activate tag
Activate a tag.
Add internal note
Create an internal note in a conversation by providing the conversation id.
Add internal notes
Create internal notes in a conversation by providing the conversation id.
Add members
Add agents/admins to a team.
Add message
Add a message to a conversation. For inbound messages the author is assumed to be the requester of the conversation (end user). For outbound messages the author is specified using the agentId field. <
Anonymize conversation
Request the anonymization of a conversation.
Get started automating Dixa
Ready-to-use workflows
Prompts using Dixa
Spot recurring customer complaints in Dixa and size them
Pick a date range and see what customers are actually complaining about, grouped into themes with volume, trend, and satisfaction scores.
Run every support shift from a live Dixa queue war room
See every queue, who is waiting, and who is actually online right now, then claim, transfer, tag, and note without ever leaving the board.
Customer history desk for Dixa escalations and callbacks
Look up any customer by email or phone and see every conversation they have ever had, their ratings, and an instant prep brief.
Weekly coaching reviews for every Dixa support agent
Every Monday we review a sample of last week's closed conversations, DM each agent private feedback, and log scores to a shared scorecard.
Sync everyone who contacts Dixa support into HubSpot
Every hour, we add everyone who contacted support in Dixa to HubSpot and stamp their record with recent support activity, so sales and success stay in the loop.
Turn tagged Dixa bug reports into clean Linear issues
When a Dixa conversation is tagged as a bug, we write a clear engineering issue in Linear and link it back on the ticket so support can follow the fix.
Get Slack alerts for low Dixa customer satisfaction scores
Every 30 minutes we scan Dixa for conversations that just got a low satisfaction rating and post a ready-to-act summary to your support leads in Slack.
Start every workday with a support health digest in Slack
Every weekday morning, your team gets a plain-language summary of yesterday's support performance and today's priorities, posted straight to Slack.