Dixa
Conversational customer service platform API for managing conversations, messages, end users (contacts), agents, teams, queues, tags, ratings, business hours, webhooks, and analytics.
Three ways to use Dixa
Ask your specialist
Pull data, take actions, or answer questions with this integration, right in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Dixa.
Activate tag
Activate a tag.
Add internal note
Create an internal note in a conversation by providing the conversation id.
Add internal notes
Create internal notes in a conversation by providing the conversation id.
Add members
Add agents/admins to a team.
Add message
Add a message to a conversation. For inbound messages the author is assumed to be the requester of the conversation (end user). For outbound messages the author is specified using the agentId field. <
Anonymize conversation
Request the anonymization of a conversation.