Freshchat
Freshworks Freshchat messaging and live-chat REST API v2 — conversations, messages, contacts, agents, groups, channels, and outbound campaigns.
Three ways to use Freshchat
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Freshchat.
Check Within Business Hours
Check whether a group is currently within its business hours.
Create Agent
Create a Freshchat agent (staff member).
Create Conversation
Create a Freshchat conversation with an initial message.
Create CSAT Rating
Submit a CSAT (customer satisfaction) rating for a conversation.
Create User
Create a Freshchat end-user (contact).
Delete Agent
Delete a Freshchat agent.
Get started automating Freshchat
Ready-to-use workflows
Prompts using Freshchat
Draft, review, and send WhatsApp outreach from one screen
Pick your audience from HubSpot, let a background assistant write each WhatsApp message, then approve every one before it sends through Freshchat.
Freshchat shift board that shows where your queue is stalling
See every unresolved Freshchat conversation oldest first, spot who is drowning, and reassign, reply, or resolve without leaving the page.
Which help center article to write next, from your Freshchat chats
A ranked backlog of the questions customers keep asking in chat, every row showing whether your Notion help center already answers it.
Turn last week's support chats into product backlog items
Every Monday, your customer chats become a short list of recurring themes, filed into your product backlog with real customer quotes and a count of who asked.
Add every new spreadsheet lead to Freshchat as a contact
Every time you add a customer or lead to your Google Sheet, they become a contact in Freshchat, so your team has them on file before the first chat.
Personalized Freshchat welcomes for new HubSpot contacts
When someone new lands in your HubSpot CRM, greet them in Freshchat with a warm welcome written just for them, not a canned template.
Weekly Freshchat outbound messaging recap in Slack
Every Monday, get a plain-English recap of the proactive and outbound messages your team sent through Freshchat, delivered straight to your Slack channel.
Personalized Shopify order confirmations in Freshchat
Automatically greet every new Shopify buyer in Freshchat with a personalized thank-you that confirms their order and opens the door to help.
