Freshchat

Freshworks Freshchat messaging and live-chat REST API v2 — conversations, messages, contacts, agents, groups, channels, and outbound campaigns.

API Key32 tools

Connect Freshchat

Three ways to use Freshchat

Ask your specialist

Pull data, take actions, or answer questions with this integration, right in a conversation.

Build a workflow

Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.

Power an app

Use this integration as a data source or action layer behind a dashboard, form, or internal tool.

Supported tools

Actions your AI agents can perform with Freshchat.

Check Within Business Hours

Check whether a group is currently within its business hours.

Tool

Create Agent

Create a Freshchat agent (staff member).

Tool

Create Conversation

Create a Freshchat conversation with an initial message.

Tool

Create CSAT Rating

Submit a CSAT (customer satisfaction) rating for a conversation.

Tool

Create User

Create a Freshchat end-user (contact).

Tool

Delete Agent

Delete a Freshchat agent.

Tool

Get started automating Freshchat

01Connect your accountLink your account securely with OAuth or an API key.

02Choose a trigger or toolPick the events and actions your workflow should use.

03Configure the workflowDescribe what you want and your specialist wires it up for you.

04Refine the processTest runs, review output, and tweak until it's right.

05Turn it onSet it live and it runs on a schedule or on events.

Freshchat

Three ways to use Freshchat

Ask your specialist

Build a workflow

Power an app

Supported tools

Check Within Business Hours

Create Agent

Create Conversation

Create CSAT Rating

Create User

Delete Agent

Get started automating Freshchat

Your Freshchat workflows, on autopilot.