Freshdesk
Customer support helpdesk for ticketing, knowledge base, contacts, companies, and agent management
Three ways to use Freshdesk
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Freshdesk.
Add Note to Ticket
Add a private (agent-only) or public note to a ticket
Add Watcher to Ticket
Add the authenticated agent (or specific agents) as watchers on a ticket
Bulk Update Tickets
Asynchronously update the same properties on up to 100 tickets, returning a job_id to poll
Create Article
Create a new solution article in a folder
Create Company
Create a company, optionally with email domains for auto-associating contacts
Create Contact
Create a new contact with at least one unique identifier (email/phone/etc.)
Supported triggers
Start a workflow when something happens in Freshdesk.
New Ticket in Freshdesk
Triggers when a new ticket is created in Freshdesk. Optional filters narrow by agent, group, company, status, priority, type, source, and tags.
Updated Ticket in Freshdesk
Triggers when an existing ticket is updated (status, assignee, priority, etc). Fires only on actual payload changes between polls.
New Contact in Freshdesk
Triggers when a new contact (customer) is created in Freshdesk.
Updated Contact in Freshdesk
Triggers when a contact is updated in Freshdesk. Fires only on actual payload changes between polls.
New Company in Freshdesk
Triggers when a new company is created in Freshdesk.
New Conversation on Ticket
Triggers when a new reply or private note is added to a ticket. Optionally filter to notes only or replies only.
Get started automating Freshdesk
Ready-to-use workflows
Prompts using Freshdesk
A monthly backlog cleanup desk for your Freshdesk queue
Merge duplicate tickets, chase the ones stuck waiting on customers, and close dead threads in bulk, with every change logged to a spreadsheet.
A morning triage console for your unassigned Freshdesk queue
Clear the unassigned queue in one pass: see every waiting ticket, spot who is already buried, and set priority, group and owner without leaving the page.
See what support really costs before you renew an account
A board your CS team opens before every renewal, showing each customer's last ninety days of support load right next to the deal on the table.
A weekly ticket quality review desk for Freshdesk support leads
Give every support lead a fair, sampled queue of resolved tickets to score against your own rubric, with an assistant that pre-scores each one.
Run your monthly Freshdesk support billing in one sitting
Review every client's billable support hours for the month, trim what should not go out, then raise the invoices in QuickBooks without leaving the screen.
Turn repeat Freshdesk tickets into knowledge base drafts
Every Monday, find the questions your team answers over and over and get draft help articles written for the gaps your help center is missing.
Add Shopify order context to new Freshdesk tickets
Every 15 minutes, look up the customer's recent Shopify orders and drop a private note on new Freshdesk tickets so agents skip the alt-tab.
Weekly Freshdesk support performance digest in Slack
Every Monday at 9am, post a written weekly Freshdesk support report to your leadership Slack channel with trends, SLA misses, and next-week actions.