Freshdesk
Customer support helpdesk for ticketing, knowledge base, contacts, companies, and agent management
Three ways to use Freshdesk
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Freshdesk.
Add Note to Ticket
Add a private (agent-only) or public note to a ticket
Add Watcher to Ticket
Add the authenticated agent (or specific agents) as watchers on a ticket
Bulk Update Tickets
Asynchronously update the same properties on up to 100 tickets, returning a job_id to poll
Create Article
Create a new solution article in a folder
Create Company
Create a company, optionally with email domains for auto-associating contacts
Create Contact
Create a new contact with at least one unique identifier (email/phone/etc.)
Supported triggers
Start a workflow when something happens in Freshdesk.
New Ticket in Freshdesk
Triggers when a new ticket is created in Freshdesk. Optional filters narrow by agent, group, company, status, priority, type, source, and tags.
Updated Ticket in Freshdesk
Triggers when an existing ticket is updated (status, assignee, priority, etc). Fires only on actual payload changes between polls.
New Contact in Freshdesk
Triggers when a new contact (customer) is created in Freshdesk.
Updated Contact in Freshdesk
Triggers when a contact is updated in Freshdesk. Fires only on actual payload changes between polls.
New Company in Freshdesk
Triggers when a new company is created in Freshdesk.
New Conversation on Ticket
Triggers when a new reply or private note is added to a ticket. Optionally filter to notes only or replies only.
Get started automating Freshdesk
Ready-to-use workflows
Prompts using Freshdesk
Add Shopify order context to new Freshdesk tickets
Every 15 minutes, look up the customer's recent Shopify orders and drop a private note on new Freshdesk tickets so agents skip the alt-tab.
Weekly Freshdesk support performance digest in Slack
Every Monday at 9am, post a written weekly Freshdesk support report to your leadership Slack channel with trends, SLA misses, and next-week actions.
Slack alerts for urgent Freshdesk tickets with HubSpot context
Every 15 minutes, catch new urgent Freshdesk tickets and post them to a Slack channel with the customer's open HubSpot deals and account owner.
Escalate Freshdesk bug tickets to Linear issues
Every 15 minutes, any Freshdesk ticket tagged as a bug is filed as a Linear issue and linked back, so engineering picks it up without support double entering.
