Front

Front

Customer service platform that unifies team email, social, SMS, and chat conversations in a shared inbox.

API Key28 tools9 triggers
Connect Front

Three ways to use Front

Chat with Geni

Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.

Build a workflow

Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.

Power an app

Use this integration as a data source or action layer behind a dashboard, form, or internal tool.

Supported tools

Actions your AI agents can perform with Front.

Add Comment

Add an internal comment (private note) to a conversation.

Tool

Add Tags to Conversation

Add one or more tags to a conversation without replacing the existing tag set.

Tool

Assign Conversation

Assign (or unassign) a conversation to a teammate.

Tool

Create Contact

Create a new contact at the company level.

Tool

Create Discussion Conversation

Create a comments-only (internal discussion) conversation between teammates.

Tool

Delete Contact

Permanently delete a contact.

Tool

Supported triggers

Start a workflow when something happens in Front.

New Conversation in Front

Triggers when a new conversation is created in Front, optionally filtered by inbox, assignee, tag, and status.

Trigger

New Inbound Message in Front

Triggers when a new inbound message arrives in a Front conversation, optionally filtered by inbox or tag.

Trigger

New Outbound Message in Front

Triggers when a teammate sends a reply or new outbound message from Front, optionally filtered by inbox or tag.

Trigger

Conversation Assigned in Front

Triggers when a Front conversation is assigned to a teammate, optionally filtered by inbox or the specific assignee.

Trigger

Conversation Tagged in Front

Triggers when a tag is added to a Front conversation, optionally filtered by inbox or a specific tag.

Trigger

Conversation Archived in Front

Triggers when a Front conversation is archived (closed), optionally filtered by inbox.

Trigger

Get started automating Front

01Connect your accountLink your account securely with OAuth or an API key.
02Choose a trigger or toolPick the events and actions your workflow should use.
03Configure the workflowDescribe what you want and Geni wires it up for you.
04Refine the processTest runs, review output, and tweak until it's right.
05Turn it onSet it live and it runs on a schedule or on events.

Ready-to-use workflows

Prompts using Front

Browse all

Add Shopify order context to Front support tickets

Every 10 minutes, drop a private note with the customer's three most recent Shopify orders on new Front tickets so agents stop tab-switching to answer "where's my order?"

FrontShopify

Flag VIP customers in Front with a HubSpot snapshot and Slack alert

Every 30 minutes, tag inbound Front conversations from top-tier HubSpot customers as VIP, drop a CRM snapshot in the thread, and ping your #vip-support Slack channel when nobody is on it yet.

FrontHubSpotSlack

Weekly Front support themes into Linear issues and a Slack digest

Every Monday, spot the recurring bugs, feedback, and feature requests in Front, file them in Linear with customer quotes, and drop a summary in Slack.

FrontLinearSlack

Nightly Front conversation log to Google Sheets

Every weekday at 11pm, add a row to Google Sheets for each Front conversation closed that day so you can run SLA and volume reports off clean data.

FrontGoogle Sheets