Front
Customer service platform that unifies team email, social, SMS, and chat conversations in a shared inbox.
Three ways to use Front
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Front.
Add Comment
Add an internal comment (private note) to a conversation.
Add Tags to Conversation
Add one or more tags to a conversation without replacing the existing tag set.
Assign Conversation
Assign (or unassign) a conversation to a teammate.
Create Contact
Create a new contact at the company level.
Create Discussion Conversation
Create a comments-only (internal discussion) conversation between teammates.
Delete Contact
Permanently delete a contact.
Supported triggers
Start a workflow when something happens in Front.
New Conversation in Front
Triggers when a new conversation is created in Front, optionally filtered by inbox, assignee, tag, and status.
New Inbound Message in Front
Triggers when a new inbound message arrives in a Front conversation, optionally filtered by inbox or tag.
New Outbound Message in Front
Triggers when a teammate sends a reply or new outbound message from Front, optionally filtered by inbox or tag.
Conversation Assigned in Front
Triggers when a Front conversation is assigned to a teammate, optionally filtered by inbox or the specific assignee.
Conversation Tagged in Front
Triggers when a tag is added to a Front conversation, optionally filtered by inbox or a specific tag.
Conversation Archived in Front
Triggers when a Front conversation is archived (closed), optionally filtered by inbox.
Get started automating Front
Ready-to-use workflows
Prompts using Front
Close the loop between Front tickets and Linear bug fixes
See every customer waiting on a bug fix, file the ticket without creating a duplicate, and tell them the moment engineering ships it.
Score your Front team's replies against your own QA rubric
Pull a fair sample of closed Front conversations, score each thread against your rubric with a first pass already drafted, and log it all in one scorecard.
Front shared inbox command center for support leads
See every Front inbox, who is buried, and what has been waiting longest on one screen, then assign, tag, and clear the backlog without leaving it.
Chase overdue Stripe invoices from your Front billing inbox
Every weekday morning, we email customers with overdue Stripe invoices from your shared Front inbox, so when someone replies it reaches a real person on your team.
Add Shopify order context to Front support tickets
Every 10 minutes, drop a private note with the customer's three most recent Shopify orders on new Front tickets so agents stop tab-switching to answer "where's my order?"
Flag VIP customers in Front with a HubSpot snapshot and Slack alert
Every 30 minutes, tag inbound Front conversations from top-tier HubSpot customers as VIP, drop a CRM snapshot in the thread, and ping your #vip-support Slack channel when nobody is on it yet.
Weekly Front support themes into Linear issues and a Slack digest
Every Monday, spot the recurring bugs, feedback, and feature requests in Front, file them in Linear with customer quotes, and drop a summary in Slack.
Nightly Front conversation log to Google Sheets
Every weekday at 11pm, add a row to Google Sheets for each Front conversation closed that day so you can run SLA and volume reports off clean data.