Front
Customer service platform that unifies team email, social, SMS, and chat conversations in a shared inbox.
Three ways to use Front
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Front.
Add Comment
Add an internal comment (private note) to a conversation.
Add Tags to Conversation
Add one or more tags to a conversation without replacing the existing tag set.
Assign Conversation
Assign (or unassign) a conversation to a teammate.
Create Contact
Create a new contact at the company level.
Create Discussion Conversation
Create a comments-only (internal discussion) conversation between teammates.
Delete Contact
Permanently delete a contact.
Supported triggers
Start a workflow when something happens in Front.
New Conversation in Front
Triggers when a new conversation is created in Front, optionally filtered by inbox, assignee, tag, and status.
New Inbound Message in Front
Triggers when a new inbound message arrives in a Front conversation, optionally filtered by inbox or tag.
New Outbound Message in Front
Triggers when a teammate sends a reply or new outbound message from Front, optionally filtered by inbox or tag.
Conversation Assigned in Front
Triggers when a Front conversation is assigned to a teammate, optionally filtered by inbox or the specific assignee.
Conversation Tagged in Front
Triggers when a tag is added to a Front conversation, optionally filtered by inbox or a specific tag.
Conversation Archived in Front
Triggers when a Front conversation is archived (closed), optionally filtered by inbox.
Get started automating Front
Ready-to-use workflows
Prompts using Front
Add Shopify order context to Front support tickets
Every 10 minutes, drop a private note with the customer's three most recent Shopify orders on new Front tickets so agents stop tab-switching to answer "where's my order?"
Flag VIP customers in Front with a HubSpot snapshot and Slack alert
Every 30 minutes, tag inbound Front conversations from top-tier HubSpot customers as VIP, drop a CRM snapshot in the thread, and ping your #vip-support Slack channel when nobody is on it yet.
Weekly Front support themes into Linear issues and a Slack digest
Every Monday, spot the recurring bugs, feedback, and feature requests in Front, file them in Linear with customer quotes, and drop a summary in Slack.
Nightly Front conversation log to Google Sheets
Every weekday at 11pm, add a row to Google Sheets for each Front conversation closed that day so you can run SLA and volume reports off clean data.
