Gladly
Customer service platform API for customers, conversations, tasks, agents, answers, and outbound communications.
Three ways to use Gladly
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Gladly.
Add Answer
Create an Answer.
Add Conversation Note
Add an internal note to a conversation.
Add or Remove Freeform Topic
Add or remove a freeform (custom-attribute) topic on a conversation.
Add or Remove Inbox Agents
Add or remove agents assigned to an inbox.
Add or Update Answer Content
Add or update the content of an Answer.
Add Task Comment
Add a comment to a task.
Get started automating Gladly
Ready-to-use workflows
Prompts using Gladly
VIP concierge follow-ups in Gladly for big Shopify orders
When a big order lands in Shopify, we pull the customer's Gladly support history, draft a concierge follow-up task, and alert your VIP channel in Slack.
Recover failed Stripe payments with friendly Gladly care
When a Stripe payment fails, we find the customer in Gladly, log the details, open a follow-up task, and send a warm note to update their payment method.
Morning Gladly support task digest posted to Slack
Every weekday morning, get a short, prioritized Slack rundown of open Gladly follow-up tasks, most overdue first, so your support team knows what to tackle.
Keep Gladly customers in sync with new HubSpot contacts
Every time you add a contact in HubSpot, we automatically create or update their Gladly profile so support always sees up-to-date customer details.
