Gladly
Customer service platform API for customers, conversations, tasks, agents, answers, and outbound communications.
Three ways to use Gladly
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Gladly.
Add Answer
Create an Answer.
Add Conversation Note
Add an internal note to a conversation.
Add or Remove Freeform Topic
Add or remove a freeform (custom-attribute) topic on a conversation.
Add or Remove Inbox Agents
Add or remove agents assigned to an inbox.
Add or Update Answer Content
Add or update the content of an Answer.
Add Task Comment
Add a comment to a task.
Get started automating Gladly
Ready-to-use workflows
Prompts using Gladly
Help center gap board built from your Gladly conversations
See the questions customers keep asking that your published help center does not answer, ranked by how many separate conversations mention each one.
Support console that pairs Gladly chats with orders and refunds
Type a customer email or phone and see their whole support history, order tracking, and payment record on one screen instead of three tabs.
Weekly support QA review board for your Gladly team
Sample recently handled Gladly conversations, score them against your own rubric with a first pass already drafted, and coach each agent from the same screen.
Email customers about stalled orders before they ask where it is
Every weekday morning we find orders that were paid but never shipped, email those buyers a real status update, and log it all in Gladly.
VIP concierge follow-ups in Gladly for big Shopify orders
When a big order lands in Shopify, we pull the customer's Gladly support history, draft a concierge follow-up task, and alert your VIP channel in Slack.
Recover failed Stripe payments with friendly Gladly care
When a Stripe payment fails, we find the customer in Gladly, log the details, open a follow-up task, and send a warm note to update their payment method.
Morning Gladly support task digest posted to Slack
Every weekday morning, get a short, prioritized Slack rundown of open Gladly follow-up tasks, most overdue first, so your support team knows what to tackle.
Keep Gladly customers in sync with new HubSpot contacts
Every time you add a contact in HubSpot, we automatically create or update their Gladly profile so support always sees up-to-date customer details.
