HappyFox
Help desk and customer support ticketing API for managing tickets, contacts, agents, and IT assets.
Three ways to use HappyFox
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with HappyFox.
Add Contact Reply
Add a reply to a ticket on behalf of the contact.
Add or Update Contact Group Members
Add contacts to a group (max 100), setting cross-ticket access.
Add Staff Private Note
Add an internal agent-only private note, optionally alerting agents and changing properties.
Add Staff Reply
Add an agent reply and/or change status, priority, assignee, due date, tags, and custom fields.
Create Asset
Create an asset within an asset type.
Create Contact Group
Create a new contact group.
Get started automating HappyFox
Ready-to-use workflows
Prompts using HappyFox
Alert Slack before your HappyFox tickets breach SLA
Every hour during business hours, we scan your HappyFox help desk for tickets running late and post one ranked Slack alert so nothing slips past its deadline.
Turn HappyFox support tickets into Linear bug reports
Every hour we scan new HappyFox tickets, spot the real software bugs, and file clean, deduplicated Linear issues so support and engineering stay in sync.
Daily help desk brief emailed to your support lead
Every weekday morning, your support lead gets a short email summarizing yesterday's tickets, aging backlog, SLA risks, and workload per agent.
Log HappyFox ticket activity to Google Sheets hourly
Every hour, we pull new and updated HappyFox tickets and add them to a Google Sheet, giving you a running activity log ready for reporting and dashboards.
