Help Scout
Shared inbox, customer management, and help desk reporting via the Help Scout Mailbox API 2.0.
Three ways to use Help Scout
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Help Scout.
Create Chat Thread
Add a chat thread to a conversation.
Create Conversation
Create a conversation with an initial thread.
Create Customer
Create a customer with contact details.
Create Customer Thread
Add a thread on behalf of the customer (records inbound customer message).
Create Note
Add an internal note (team-only, not sent to the customer).
Create Phone Thread
Log a phone call as a thread on a conversation.
Get started automating Help Scout
Ready-to-use workflows
Prompts using Help Scout
Work every Help Scout inbox from a single triage board
See open and pending conversations from all your Help Scout inboxes in one queue, sorted so the customers who have waited longest on you come first.
Find the themes Help Scout tags miss and file them in Linear
Pick a date range, see which support topics are climbing fastest, read the real customer threads behind them, and file the worst ones as tickets.
Look up any customer's support, billing and CRM in one page
Type a customer email before a renewal call and get their whole support history next to their plan, their invoices and their open deals.
Escalate Help Scout conversations that have been waiting too long
Every hour, we find the support conversations where a customer is still waiting on us, flag the overdue ones, and post a ranked alert to Slack.
Enrich and prioritize new Help Scout tickets in Slack
The moment a new Help Scout conversation arrives, we check the customer in your CRM, flag high-value accounts, and post a priority alert to Slack before anyone touches it.
Suggest Help Scout replies from your Notion help center
When a customer writes in on Help Scout, we draft a suggested reply from your Notion help center and post it as an internal note for your agent to review.
Weekly support performance report for your leadership team
Every Monday, get a clear email summarizing last week's support volume, customer satisfaction, and busiest topics, with trends versus the week before.
Daily Help Scout conversation log in Google Sheets
Every morning, add yesterday's support conversations to a Google Sheet so your dashboards and reports always have clean, up-to-date history to work from.
