incident.io
Incident management platform for declaring, managing, and resolving incidents with alerts and on-call schedules.
Three ways to use incident.io
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with incident.io.
Create Alert Route
Create a new alert route to define how alerts are processed.
Create Catalog Entry
Create a new entry within a catalog type.
Create Catalog Type
Create a new catalog type to organize resources.
Create Custom Field
Create a new custom field for incidents.
Create Custom Field Option
Create a new option for a single_select or multi_select custom field.
Create Escalation
Trigger a new escalation using an escalation path.
Get started automating incident.io
Ready-to-use workflows
Prompts using incident.io
Flag related Zendesk tickets when incident.io declares an incident
When incident.io opens a customer-impacting incident, find the related Zendesk tickets, leave an internal brief, and message support in Slack.
Brief account owners when incidents hit their customers
When incident.io flags a customer-impacting incident, log it on the affected HubSpot accounts, task the right owners, and brief CS in Slack.
Weekly post-mortem drafts in Notion from incident.io
Every Monday, an agent drafts a structured post-mortem page in Notion for each incident your team resolved last week, then shares a digest in Slack.
Weekly incident.io metrics to Google Sheets and Slack
Every Monday at 8am, last week's incident.io activity becomes a trending row in your Sheet and a short Slack snapshot for engineering leadership.
Daily nudge for stale incident follow-ups
Chase open incident follow-ups every weekday: file Linear tickets for engineering work, ping owners on Slack, keep nothing forgotten.
