Jira Service Management
ITSM and helpdesk platform API for customer requests, approvals, SLAs, queues, organizations, customers, and knowledge base articles.
Three ways to use Jira Service Management
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Jira Service Management.
Add Organization to Service Desk
Add organization
Add Request Attachment
Create comment with attachment
Add Request Participants
Add request participants
Add Service Desk Customers
Add customers
Add Users to Organization
Add users to organization
Answer Request Approval
Answer approval
Supported triggers
Start a workflow when something happens in Jira Service Management.
New Customer Request in Jira Service Management
Triggers when a new customer request is created in a Jira Service Management service desk.