Jira Service Management
ITSM and helpdesk platform API for customer requests, approvals, SLAs, queues, organizations, customers, and knowledge base articles.
Three ways to use Jira Service Management
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Jira Service Management.
Add Organization to Service Desk
Add organization
Add Request Attachment
Create comment with attachment
Add Request Participants
Add request participants
Add Service Desk Customers
Add customers
Add Users to Organization
Add users to organization
Answer Request Approval
Answer approval
Supported triggers
Start a workflow when something happens in Jira Service Management.
New Customer Request in Jira Service Management
Triggers when a new customer request is created in a Jira Service Management service desk.
Get started automating Jira Service Management
Ready-to-use workflows
Prompts using Jira Service Management
One triage console for every Jira service desk queue
Merge your IT, HR and Facilities queues into one list ranked by SLA time left, then reply, change status and escalate without ever opening Jira.
One inbox for every Jira Service Management approval waiting on you
See every access, purchase and leave request waiting on your decision in one screen, approve or decline in place, and send the reason back to the requester.
Search your Bitwarden audit log and check leavers in plain English
Turn raw Bitwarden activity records into readable history you can search by person, date and action, then save what matters as evidence.
Shut off Okta access when BambooHR says someone has left
Every weekday at 6pm, we find employees whose last day has passed, close their Okta accounts, sign them out everywhere, and open an IT ticket.
Catch Jira service desk tickets before their SLA runs out
Every hour, find the tickets closest to breaching, leave a nudge on each one, and post a ranked at-risk list to your support channel.
Triage new Jira Service Management requests before anyone opens them
Every new customer request gets a priority, triage labels, a friendly reply with the right help article, and a Slack ping only when it is truly urgent.
Turn repeat support tickets into draft help articles
Every Friday, spot the questions your team keeps answering by hand and get a ready-to-review help article drafted from real fixes.
Weekly service desk scorecard with a running trend history
Every Monday at 8am, count last week's tickets and SLA results, add one row to a tracking sheet, and post the headlines to Slack.