Kustomer
REST API for Kustomer, an AI-powered customer service CRM — manage customers, conversations, messages, and notes.
Three ways to use Kustomer
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Kustomer.
Create Conversation
Create a new conversation for a customer.
Create Customer
Create a new customer record.
Create Message
Record a message instance on a conversation timeline.
Create Message by Customer
Add a message to a customer, opening or continuing a conversation.
Create Message from Conversation
Add a message to a specific conversation.
Create Note by Conversation
Add an internal note to a conversation.
Get started automating Kustomer
Ready-to-use workflows
Prompts using Kustomer
White glove queue for the VIP customers waiting on you
Open one board each morning that ranks the high value customers waiting on a reply by the revenue sitting behind their silence.
Find the customers stuck contacting support again and again
A board that ranks the people who opened three or more separate support conversations this month, reads their threads, and files the real fix.
Returns and warranty claim desk that follows your policy
Work every return, damage and warranty claim in one queue, with the order, the delivery date and a policy-backed recommendation already on screen.
Auto-triage new Kustomer conversations before an agent replies
Every new support conversation gets a severity, topic tags, an internal summary and a Slack alert routed by urgency, before anyone picks it up.
Give Kustomer agents Shopify order facts on every new ticket
When a shopper opens a Kustomer conversation about an order, we add an internal note with their recent Shopify purchases, shipping status, and tracking links.
Weekly Kustomer churn risk review of your highest value accounts
Every Monday at 8am, get a ranked top ten of the high value accounts most likely to leave, based on what they actually told support.
Turn Kustomer customers into HubSpot contacts automatically
The moment support creates or updates a customer in Kustomer, their details land on the matching HubSpot contact, with no duplicates and no retyping.