LiveChat
Customer messaging platform — manage agents, groups, bots, chats, and reporting via the Platform API.
Three ways to use LiveChat
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with LiveChat.
Add Auto Access
Add an automatic chat-routing rule.
Add User To Chat
Add an agent or customer to a chat.
Approve Agent
Approve an agent awaiting approval.
Ban Customer
Ban a customer for a number of days.
Check Product Limits For Plan
Check product limits for a subscription plan.
Create Agent
Create a new agent on the license.
Get started automating LiveChat
Ready-to-use workflows
Prompts using LiveChat
Win back LiveChat visitors whose chats went unanswered
Every couple of hours we find the chats your team never answered, email those visitors a real reply, and hand the sensitive ones to a support lead.
Chat quality review board for LiveChat support leads
Score last week's finished live chats against one rubric, let an AI grader draft the notes with quotes, and send coaching straight to the agent.
LiveChat coverage board for planning next week's shifts
See the exact hours your chat queue backs up and customers give up waiting, then plan next week's shifts before it happens again.
Look up a customer's full chat history mid conversation
Your agent types an email and sees every past conversation, rating and tag next to the CRM record, then files notes without ever leaving the chat.
Turn LiveChat transcripts into weekly Linear product issues
Every Monday, find the problems customers raised again and again in live chat, file the new ones in Linear, and rank them in Slack.
Daily LiveChat support health check posted to Slack
Every weekday at 8am, get a short Slack read on yesterday's live chat performance against the same weekday last week, with the agents to coach named.
Turn ended LiveChat conversations into HubSpot records
When a LiveChat conversation ends, we summarize it, file it on the right HubSpot contact, and flag real buying intent to your sales channel.
Archive every finished LiveChat conversation in Google Sheets
When a chat ends in LiveChat, the full transcript and its details land in one spreadsheet, and badly rated chats get flagged to your support leads in Slack.
