Loop Returns
Returns, exchanges, and warranty management API for Shopify brands using Loop.
Three ways to use Loop Returns
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Loop Returns.
Add Cart Item
Adds an item to the draft return's cart.
Add Product to Collection
Attach a product to a collection.
Add Returning Item Exchange Item
Adds an exchange item for a specific returning item to the cart. This endpoint is used when a customer is exchanging one item for another.
Add Returning Item User Input
Adds user input for a specific returning item. This allows collecting additional information from the customer about their return.
Advanced Shipping Notice
This endpoint will pull all packages by tracking statuses/timeframe. The ASN endpoint will return an array of objects. Those objects will contain order and return information. ### Required API key sco
Assess Dispositions
Assess return line item dispositions. ### Required API key scope - Returns
Get started automating Loop Returns
Ready-to-use workflows
Prompts using Loop Returns
Receiving dock console for inspecting and restocking Loop returns
Work one return at a time at the dock: grade each item, pick a disposition, restock what is resellable, and process or flag it without leaving the screen.
One screen returns desk for Loop and Gorgias support reps
Type an order or return number and get status, refund outcome, tracking, notes, and the customer's helpdesk thread on one screen.
Live Loop returns analytics with product-level drill-down
Pick any date range up to 120 days and see return volume, refund versus exchange mix, and the products behind every number, recalculated each time you open it.
Turn last week's Loop returns into a merchandising fix list
Every Monday, see which products are driving preventable returns, why shoppers sent them back, and the one change that will fix each one.
Screen Loop Returns for abuse before refunds go out
Twice a day we review your latest returns, hold only the ones that look like abuse, and post each case to Slack for a person to confirm.
Log daily Loop returns to Sheets and flag big refunds
Every morning at 6am, yesterday's Loop returns land in your spreadsheet, and any refund above your limit opens a support ticket for a human.
Daily Loop Returns digest in Slack with reason trends
Every weekday morning your team gets a short Slack summary of yesterday's returns: top reasons, product spikes, and refund versus exchange totals.