Re:amaze
Helpdesk, live chat, and chatbot customer support platform — conversations, messages, contacts, help center articles, channels, staff, and reports.
Three ways to use Re:amaze
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Re:amaze.
Create Article
Create a help center article, optionally filed under a topic.
Create Contact
Create a contact identified by email or mobile.
Create Contact Identity
Add a new identity (email, mobile, or social handle) to an existing contact.
Create Contact Note
Add a note to a contact.
Create Conversation
Create a new conversation with an initial message and customer.
Create Incident
Create a status-page incident.
Get started automating Re:amaze
Ready-to-use workflows
Prompts using Re:amaze
Turn Re:amaze bug reports into Linear issues, not duplicates
Every two hours we read your support inbox, spot the genuine product bugs, and file or update one Linear issue per problem.
Give Re:amaze agents Shopify order context before they reply
Every 15 minutes, we add a private note to new Re:amaze conversations with the customer's latest order, shipping status, and lifetime spend.
Catch helpdesk tickets going stale before customers chase you
Twice every weekday, your team gets one Slack message listing the Re:amaze conversations that have been waiting too long.
Weekly Re:amaze support quality review posted to Slack
Every Monday at 8am, turn last week's customer ratings and conversations into a plain-language review of what is actually making customers unhappy.
