Sprinklr
Unified Customer Experience Management (Unified-CXM) platform for social media management, customer service, marketing, and listening
Three ways to use Sprinklr
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Sprinklr.
Add Comment
Add an internal comment to a case, message, or other entity
Create Case
Create a new Sprinklr case from a message or external source
Create Draft
Create or update an outbound draft (for scheduling, approval workflows, or later editing)
Create or Update Universal Profile
Upsert a universal profile (audience record) with attributes and custom fields
Delete Case
Delete a case by id
Fetch Audit Events
Fetch the change history for any auditable Sprinklr object
Get started automating Sprinklr
Ready-to-use workflows
Prompts using Sprinklr
Catch brand issues early with hourly Sprinklr listening alerts
Every hour we check your brand mentions against the past week and alert your comms team in Slack only when something is genuinely spiking.
Weekday Sprinklr social care triage briefing in Slack
Every weekday morning, your support leads get one Slack message ranking the social cases most likely to escalate in public.
Weekly social media performance brief from Sprinklr
Every Monday, get a written brief in Google Docs that explains what moved in your social numbers last week, why it moved, and what to do next.
Log every day's Sprinklr social care cases to a Google Sheet
Every night at 11pm, every case your social care team opened or touched that day lands in a spreadsheet, ready to pivot and chart.
