Sprinklr
Unified Customer Experience Management (Unified-CXM) platform for social media management, customer service, marketing, and listening
Three ways to use Sprinklr
Ask your specialist
Pull data, take actions, or answer questions with this integration, right in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Sprinklr.
Add Comment
Add an internal comment to a case, message, or other entity
Create Case
Create a new Sprinklr case from a message or external source
Create Draft
Create or update an outbound draft (for scheduling, approval workflows, or later editing)
Create or Update Universal Profile
Upsert a universal profile (audience record) with attributes and custom fields
Delete Case
Delete a case by id
Fetch Audit Events
Fetch the change history for any auditable Sprinklr object