Sprinklr
Unified Customer Experience Management (Unified-CXM) platform for social media management, customer service, marketing, and listening
Three ways to use Sprinklr
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Sprinklr.
Add Comment
Add an internal comment to a case, message, or other entity
Create Case
Create a new Sprinklr case from a message or external source
Create Draft
Create or update an outbound draft (for scheduling, approval workflows, or later editing)
Create or Update Universal Profile
Upsert a universal profile (audience record) with attributes and custom fields
Delete Case
Delete a case by id
Fetch Audit Events
Fetch the change history for any auditable Sprinklr object