Twilio
Cloud communications platform for sending SMS, making calls, and managing messaging workflows.
Three ways to use Twilio
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Twilio.
Delete a Call Record
Delete a call record from your account. Does not delete associated recordings or transcriptions.
Delete a Message
Delete a message record and its associated media from your account.
Get a Call
Fetch details about a single call by its SID.
Get a Message
Fetch details about a single message by its SID.
Get a Phone Number
Fetch details about a specific phone number you own by its SID.
List Available Phone Numbers
Search for available phone numbers to purchase, filtered by country, type, area code, and capabilities.
Get started automating Twilio
Ready-to-use workflows
Prompts using Twilio
Win-back board for your quiet Housecall Pro customers
See which past customers are overdue for service and worth the call, ranked by lifetime spend, then text and rebook them without leaving the page.
Chase unsold ServiceTitan estimates with personal texts
Every weekday at 8am, quotes that have gone quiet get a specific follow-up text about the actual work you priced, while big jobs go to a rep to call.
Daily Twilio SMS reminders for tomorrow's Acuity appointments
Every morning at 10am, text each client with an appointment tomorrow their time, session type, and where to show up, with no duplicate sends.
Text my driver when a passenger's flight ETA changes
Watch today's pickup roster in Google Sheets, track each flight's live status, and SMS the assigned driver the moment the ETA actually shifts.
Personalized speed-to-lead SMS for new Follow Up Boss leads
Every 10 minutes, text new Follow Up Boss leads a personalized opening message, log it back to the CRM, and ping your team in Slack.
Transcribe and route Twilio voicemails the moment they land
When a voicemail finishes recording in Twilio, an agent transcribes it, decides who should see it, posts a clean summary in Slack, and texts urgent callers back.
Daily pre-shift weather go/no-go text for field crews
Every weekday at 5am, each crew lead gets one short text showing every job that day as Go, Caution, or No-Go based on the local forecast.
Turn inbound SMS into Zendesk tickets with smart triage
Every 15 minutes, an agent reads new inbound texts in Twilio, files clean Zendesk tickets, and pings Slack the moment something looks urgent.
