Zoho Desk
Helpdesk platform API for tickets, threads, comments, contacts, accounts, agents, departments, tasks, calls, events, knowledge base articles, and search.
Three ways to use Zoho Desk
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Zoho Desk.
Add Tags to Ticket
Associate one or more tags with a ticket, creating tags that don't exist.
Add Ticket Comment
Add a private or public comment to a ticket.
Add Time Entry
Log a time entry (duration, billing type, charges) on a ticket.
Close Tickets
Close one or more tickets in bulk by id list.
Count Agents
Get the number of agents in the organization.
Create Account
Create a customer account (company).
Supported triggers
Start a workflow when something happens in Zoho Desk.
New Ticket in Zoho Desk
Triggers when a new ticket is created in Zoho Desk
Get started automating Zoho Desk
Ready-to-use workflows
Prompts using Zoho Desk
Triage new Zoho Desk tickets with Zoho CRM customer context
Every new support ticket gets read, prioritized, routed, and annotated with the customer's account and deal history before an agent opens it.
Weekly Zoho Desk support trends with knowledge base drafts
Every Monday at 8am, see the five themes behind last week's tickets, whether each one is growing, and get draft help articles written for the gaps.
Find the real bugs in Zoho Desk and file them once in Linear
Every weekday morning we read your open support tickets, tell genuine product bugs apart from how-to questions, and file each one in Linear only once.
Sweep stale Zoho Desk tickets into Slack every weekday
Every weekday morning, find the Zoho Desk tickets nobody has touched in three days, post them to Slack grouped by owner, and log each one to a spreadsheet.
Turn Zoho Mail support emails into Zoho Desk tickets
Every new email in your support inbox gets read, triaged, and filed as a Zoho Desk ticket, with only the urgent ones pinged to Slack.
