Arrange your specialists and snooze what you are done with

Your specialists now sit in the order you choose, on the web and in the mobile app. Drag one in the sidebar, or use Rearrange on your phone, and every device follows. In the sidebar, each specialist is one line with its conversations folding out beneath it. When you are done with a specialist or a conversation, snooze it to clear it off your list. It comes back on its own the moment something new happens in it, including a message you send it.

How it works

• Your order, everywhere. It is saved to your account and shared by the sidebar, your workspace page, and the mobile app. It starts from when you last used each specialist, and a new one appears at the top.
• Snooze in one move. On the web, hover a specialist or a conversation and press the cross; press ⌘Z (Ctrl+Z on Windows) to take it back. On your phone, swipe it left. Snoozing marks it read, and one still working comes back when it finishes. Snoozed specialists wait on your workspace page and on a Snoozed tab in the mobile app.
• Quiet conversations tidy themselves. A conversation with no activity for seven days leaves its specialist's list by itself. Anything that needs you never snoozes.
• Editing conversations stay with their specialist. Opening a workflow, app, deliverable, or skill conversation from the sidebar keeps you on the specialist's page, the resource open beside the chat.

Also shipped

• The workspace menu switches workspaces and shows each one's unread count; Data, Templates, and Credits moved to your account menu.
• Pinning a resource takes you to your pins, and lists mark what's pinned.
• iPhone conversation lists are spaced like an inbox, with a specialist's open conversations in compact rows.