Shopify order confirmation messages in Freshchat chat

PromptCreate

Whenever a new order is placed in my Shopify store, I want to proactively reach out to the buyer inside Freshchat with a personalized order confirmation and an open door for help. Use a poll trigger on new Shopify orders so each order kicks off its own outreach.

From each new order, read the customer's name, their email and phone number, the line items they purchased, and the order total. Also note anything that hints at who they are, such as whether this looks like their first order or a large purchase, so the message can feel tailored.

Create or match the buyer as a Freshchat end-user with Create User, passing the name, email, and phone straight from the Shopify order. Freshchat has no way to look up a contact by email, so use the contact details that arrive with the order to establish the end-user.

Then open a proactive chat with Create Conversation whose first message thanks the customer by name, confirms exactly what they bought and the order total, and invites them to reply in the chat with any questions. The conversation should reach them inside the Freshchat messenger.

Draft the opening message fresh for every order instead of sending one fixed template. Compose the copy from that order's details and adjust the tone: warmer and more celebratory for a large order, a welcoming note for a brand-new first-time customer, and a familiar, appreciative thank-you for a repeat buyer. Keep every message friendly, concise, and genuinely helpful, and make the invitation to reply clear.

What does this prompt do?

Watches your Shopify store for new orders and reaches out to each buyer right after they check out.
Opens a friendly Freshchat conversation that thanks the customer by name and confirms exactly what they bought.
Writes a fresh message for every order instead of a canned template, warming up the tone for big orders and welcoming first-time shoppers.
Invites customers to reply right in the chat, turning a routine confirmation into an open line for questions.

What do I need to use this?

A Shopify store where you receive orders.
A Freshchat account you can use to message customers.
Your Freshchat messenger live on your site or app so customers can see and reply to the chat.

How can I customize it?

Adjust the tone and length of the message, or set your own rule for what counts as a large order.
Change how first-time and repeat customers are greeted differently.
Add your support hours or a link to your help center in the opening message.

FAQs

Does the customer get the message inside chat or by email?

The confirmation appears as a Freshchat conversation in your messenger, so customers can read it and reply right where they shop.

Will every order really get a different message?

Yes. The workflow writes a fresh, personalized note for each order based on the customer's name, what they bought, and the order size, rather than sending one fixed template.

How does it treat first-time versus repeat buyers?

It reads the order details and adjusts the tone, giving new customers a warm welcome and repeat buyers a familiar thank-you.

Do I need to match the customer to an existing chat contact myself?

No. The workflow creates or matches the buyer as a Freshchat contact using the name, email, and phone that come with the Shopify order.

What happens if a customer replies to the message?

Their reply lands in Freshchat like any other chat, so your team can pick it up and keep helping from there.

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