Turn repeat Crisp questions into drafted help center articles

Every Monday at 8am, review last week's Crisp conversations and turn the questions customers keep asking into drafted help center articles in Notion.

Start with the Crisp List Conversations operation to pull every conversation for my website from the past seven days. For each conversation, read the subject, the last message preview, and the segments, and use those fields to group conversations into recurring themes. Work from what the conversation list gives you rather than assuming you have the full chat transcript.

Only keep a theme when at least three separate conversations hit it. Three is the threshold I want to start with, and it should be easy for me to change that number later. Drop anything that came up only once or twice, since a single question is not a documentation gap.

For each surviving theme, use the Notion Search by Title operation to check whether my help center space already has a page covering it. If a matching page already exists, skip that theme entirely. The point of this step is that I only ever see genuine gaps, never topics I have already documented.

For each remaining gap, create one Notion page with Create a Page, then fill the body using Update Page Content as Markdown. The body should cover the customer question phrased in their own words, a suggested answer, how many conversations the theme came from, and two example conversation subjects as supporting evidence.

Title every page so it is unmistakably a draft awaiting human review, for example "[Draft] How do I reset my password?". Nothing should ever be published automatically. A person reviews each draft, edits it, and decides whether it goes live.

Strip customer names and email addresses out of everything you write. The drafts should describe the question and the answer, never the individual who asked it.

If no theme clears the threshold, or every theme already has a page in the help center, finish the run without creating anything.