Auto-file Linear product feedback from yesterday's Gong customer calls

Every weekday at 8am local time, run an agent that turns yesterday's customer-facing Gong calls into ranked product feedback in Linear, then posts a single grouped digest to Slack.

Trigger: cron, Monday through Friday at 8am local.

Step 1. Gather yesterday's calls. Use Gong List Calls and Gong List Calls Extensive to pull completed external calls from the prior business day. Skip calls under 10 minutes and skip internal-only conversations (no external participants). For the surviving calls, use Gong Get Call Transcripts to pull the transcripts. Where helpful, use the highlights content selector in List Calls Extensive to grab next steps and topic data alongside the transcript.

Step 2. Mine each transcript for distinct product signals: feature requests, missing capabilities, complaints, and workarounds customers describe. For every signal capture a one-line theme, the speaker-attributed quote, the account name from the Gong call, and a deep link to the Gong call moment where the quote appears.

Step 3. For every theme, first run Linear Search Issues against the Customer Feedback team to find an existing ticket that already covers the same product signal. If a clear match exists, append a new evidence comment via Linear Add Comment to Issue containing the quote, account name, call date, and the Gong moment link. If no match exists, file a new ticket with Linear Create Issue in the Customer Feedback team. The ticket title is the one-line theme; the description includes the quote, the account name, the Gong recording URL, and the Gong moment link.

Dedupe rules. Always prefer commenting on an existing issue over creating a near-duplicate. Never create more than one Linear issue per theme per day. If two transcripts surface the same theme on the same day, merge them into one ticket or one comment chain.

Step 4. Post one grouped digest to the #product-feedback Slack channel using Slack Bot Send a Message. The digest has three sections: new issues created today (with the Linear ticket link and the Gong moment link), existing issues with fresh evidence (same links), and the top three accounts whose calls drove today's signal. One message per run, not one per issue, so the channel does not get spammed.

If yesterday had no qualifying calls or no new signal, post a short "no new product feedback today" line so the team knows the run completed.

Additional information

What does this prompt do?

Pulls yesterday's external customer calls from Gong and skips internal-only chats and quick syncs under 10 minutes.
Reads each transcript to surface distinct product signals like feature requests, missing capabilities, complaints, and workarounds.
For every theme, finds the matching ticket in your Customer Feedback team in Linear and adds a fresh evidence comment, or files a new ticket when there isn't a match.
Posts a single grouped digest in your product feedback Slack channel listing new tickets, refreshed tickets, and the top accounts driving today's signal.

What do I need to use this?

A Gong account with permission to read call recordings and transcripts.
A Linear workspace with a Customer Feedback team where tickets should land.
A Slack workspace and a channel for the daily product feedback digest.

How can I customize it?

Change the run time, the weekdays it fires on, or the lookback window if you want to cover a longer stretch.
Point Linear at a different team, add default labels or a project, or set the priority for new tickets.
Swap the Slack channel, rewrite the digest format, or have it stay quiet on days when no new signal lands.

Frequently asked questions

How does this avoid filing duplicate Linear tickets?

Before creating anything new, the agent searches your Customer Feedback team in Linear for an existing ticket that matches the theme. If it finds one, it adds the new customer quote as a comment instead of opening a duplicate. It also caps itself at one new ticket per theme per run.

Which calls does it actually read?

Only completed external customer calls from the previous business day. Anything shorter than 10 minutes and anything that looks internal-only is skipped, so you don't get tickets from standups or quick check-ins.

Can I change the time or run it on weekends?

Yes. The default is weekdays at 8am local, but you can shift the time, add Saturday and Sunday, or run it twice a day if you want a midday catch-up too.

What ends up in each Linear ticket?

A one-line theme as the title, the speaker-attributed quote from the call, the account name, and a deep link back to the moment in Gong so anyone reading the ticket can jump to the original conversation.

Will Slack get spammed with one message per ticket?

No. The agent batches everything into a single morning digest with new tickets, existing tickets that got fresh evidence, and the top three accounts whose calls drove the day's signal.