Gorgias
E-commerce helpdesk and live-chat API — manage tickets, messages, customers, tags, macros, rules, and voice calls.
Three ways to use Gorgias
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Gorgias.
Add Ticket Tags
Add tags to a ticket
Archive Macros
Bulk-archive multiple macros
Bulk Update Custom Fields
Bulk update a list of custom fields.
Cancel Job
Cancels a job by ID
Create Account Setting
Create an account-wide setting
Create Customer
Create a new customer with contact channels.
Get started automating Gorgias
Ready-to-use workflows
Prompts using Gorgias
Daily Gorgias support ticket digest, posted to Slack
Every weekday morning, get one clear Slack summary of the last 24 hours of Gorgias tickets, grouped by theme with the urgent and unanswered ones flagged.
Escalate urgent Gorgias tickets to Slack with order context
When a new Gorgias ticket arrives, it weighs urgency, pulls the customer's Shopify order history, and pings Slack only when a human really needs to step in.
Escalate Gorgias product bugs to Linear for engineering
Every two hours we scan your recent Gorgias tickets, spot the genuine product bugs, and file clean, deduplicated bug reports in Linear for engineering.
Log every new Gorgias ticket to a Google Sheets tracker
Automatically copy every new Gorgias support ticket into a Google Sheets tab each hour, so your team always has a running log for reporting and backup.
