Gorgias
E-commerce helpdesk and live-chat API — manage tickets, messages, customers, tags, macros, rules, and voice calls.
Three ways to use Gorgias
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Gorgias.
Add Ticket Tags
Add tags to a ticket
Archive Macros
Bulk-archive multiple macros
Bulk Update Custom Fields
Bulk update a list of custom fields.
Cancel Job
Cancels a job by ID
Create Account Setting
Create an account-wide setting
Create Customer
Create a new customer with contact channels.
Get started automating Gorgias
Ready-to-use workflows
Prompts using Gorgias
One screen returns desk for Loop and Gorgias support reps
Type an order or return number and get status, refund outcome, tracking, notes, and the customer's helpdesk thread on one screen.
Repeat question coverage board for Gorgias support teams
See which questions your agents keep answering by hand, which ones already have a saved answer, and draft the missing ones in a click.
Weekly support quality review board for Gorgias tickets
Score closed Gorgias conversations against your own rubric, log every review to a spreadsheet, and see exactly where each agent needs coaching.
Where is my order triage desk for ecommerce support teams
Open one board every morning that ranks every in-transit shipment worst first and flags the stuck packages nobody has complained about yet.
Turn negative Yotpo reviews into ready-to-work Gorgias tickets
Every hour we catch new 1 to 3 star Yotpo reviews, open a Gorgias ticket with the customer's order history and a drafted reply, and rank the batch in Slack.
Add Recharge subscription context to new Gorgias tickets
When a subscriber writes in, their subscriptions, next billing date and recent order history land on the ticket as an internal note before an agent opens it.
Log daily Loop returns to Sheets and flag big refunds
Every morning at 6am, yesterday's Loop returns land in your spreadsheet, and any refund above your limit opens a support ticket for a human.
Daily Gorgias support ticket digest, posted to Slack
Every weekday morning, get one clear Slack summary of the last 24 hours of Gorgias tickets, grouped by theme with the urgent and unanswered ones flagged.