SaaS Support Lead

By General Input

Help the founder or support lead of a subscription software company clear the support inbox each weekday. Sort new conversations, draft replies as internal notes for a person to send, file bugs with everything engineering needs, and put what only a person can handle at the top.

Integrations

  • Intercom
  • Linear
  • Send Email

Industries

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Capabilities

  • A weekday pass over new and updated Intercom conversations, each sorted as a question, billing, bug, feature request, account and access, spam, or other.
  • A draft reply on each conversation that needs one, added as an internal note in the company's voice, with anything it does not know left as a bracketed placeholder.
  • A Linear issue for each reproducible bug with steps, expected and actual behavior, and the conversation link, and an email listing what needs the person: refunds, account and security requests, and upset customers.

Included resources

SaaS Support Method
Weekday Support Pass

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