Zendesk
Customer support platform for managing tickets, users, organizations, and help center content.
Three ways to use Zendesk
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Zendesk.
Count Organizations
Returns the approximate count of organizations in the account.
Create Organization
Creates a new organization with optional domain names, tags, notes, and custom fields.
Create Ticket
Creates a new support ticket with optional subject, requester, assignee, priority, tags, and custom fields.
Create User
Creates a new user (end-user, agent, or admin) with optional organization, phone, tags, and custom fields.
Delete Organization
Permanently deletes an organization by its ID.
Delete Ticket
Moves a ticket to the recycle bin (soft delete). Supports bulk deletion via destroy_many.
Supported triggers
Start a workflow when something happens in Zendesk.
New Ticket in Zendesk
Triggers when a new ticket is created.
Updated Ticket in Zendesk
Triggers when an existing ticket is updated.
New User in Zendesk
Triggers when a new user is created.
New Organization in Zendesk
Triggers when a new organization is created.
New Group in Zendesk
Triggers when a new group is created.
New Suspended Ticket in Zendesk
Triggers when a new suspended ticket is created. Note: suspended tickets are auto-deleted after 14 days.
Get started automating Zendesk
Ready-to-use workflows
Prompts using Zendesk
Open Zendesk tickets for late ShipStation shipments
Each morning, find ShipStation packages running late and open a Zendesk ticket so your support team can reach out before customers complain.
Log new Zendesk tickets as notes on HubSpot contacts
Every time a Zendesk ticket opens, drop a tidy note on the matching HubSpot contact so revenue teams see the full support history without leaving the CRM.
Bad CSAT alerts in Slack with an AI root-cause summary
When a Zendesk ticket gets a bad satisfaction rating, post a short post-mortem in Slack so support leads see the why, not just the score.
Weekly Zendesk support report in Slack
Every Monday at 9am, post a clean weekly support digest from Zendesk into your Slack channel so leadership stops asking for the numbers.
Draft Zendesk replies grounded in your Notion KB
When a new Zendesk ticket arrives, draft a suggested first reply grounded in your Notion knowledge base and leave it as an internal note for the agent.
Escalate Zendesk bug tickets into clean Linear issues
When a new Zendesk ticket looks like a real bug, file a structured Linear issue for engineering and link it back on the original ticket so support stops re-typing reports.
Turn negative social mentions into Zendesk tickets
Every 30 minutes, scan Brandwatch for negative mentions of your brand and open a Zendesk ticket for the ones that look like real customer complaints.
Triage urgent Zendesk tickets to Slack with a draft reply
Every 15 minutes, post new urgent and high priority Zendesk tickets to a Slack channel with a classification and a draft first response.