Zendesk
Customer support platform for managing tickets, users, organizations, and help center content.
Three ways to use Zendesk
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Zendesk.
Count Organizations
Returns the approximate count of organizations in the account.
Create Organization
Creates a new organization with optional domain names, tags, notes, and custom fields.
Create Ticket
Creates a new support ticket with optional subject, requester, assignee, priority, tags, and custom fields.
Create User
Creates a new user (end-user, agent, or admin) with optional organization, phone, tags, and custom fields.
Delete Organization
Permanently deletes an organization by its ID.
Delete Ticket
Moves a ticket to the recycle bin (soft delete). Supports bulk deletion via destroy_many.
Supported triggers
Start a workflow when something happens in Zendesk.
New Ticket in Zendesk
Triggers when a new ticket is created.
Updated Ticket in Zendesk
Triggers when an existing ticket is updated.
New User in Zendesk
Triggers when a new user is created.
New Organization in Zendesk
Triggers when a new organization is created.
New Group in Zendesk
Triggers when a new group is created.
New Suspended Ticket in Zendesk
Triggers when a new suspended ticket is created. Note: suspended tickets are auto-deleted after 14 days.
Get started automating Zendesk
Ready-to-use workflows
Prompts using Zendesk
Track new Braintree disputes before the deadline slips
Every three hours we scan Braintree for new disputes and chargebacks, open a tracked ticket with a tailored evidence checklist, and alert your team in Slack before the response deadline slips.
Translate foreign-language Zendesk tickets to Slack
Every 15 minutes we spot support tickets written in another language, translate them to English, and post a summary with a suggested priority to your Slack channel.
Turn Aircall support calls into triaged Zendesk tickets
When an Aircall call finishes, open a Zendesk ticket with a plain-language recap, sentiment-based priority, and instant escalation on negative calls.
Process Adyen refunds from approved Zendesk tickets
When a support ticket is marked refund-approved, submit the Adyen refund, reply to the customer, and post a summary to finance in Slack.
Live on-call Zendesk triage queue in Slack, powered by Groq
Every 10 minutes, an agent triages new and updated Zendesk tickets, posts a prioritized queue in Slack, and threads a suggested reply under each ticket.
Turn Dialpad voicemails into triaged Zendesk tickets
Every 15 minutes, an agent reads new Dialpad voicemail transcripts, classifies them, and opens a Zendesk ticket with a clear summary so support never has to listen blind.
Call solved Zendesk customers for a CSAT survey with Retell AI
The moment a ticket is marked solved, Retell AI calls your customer, captures their CSAT or NPS score, and posts the feedback back on the ticket.
Log Dropbox support calls to Zendesk with Azure Speech
Every hour on weekdays, transcribe new call recordings in your Dropbox support folder and file a clean summary, sentiment, and next steps on the right Zendesk ticket.
