Zendesk
Customer support platform for managing tickets, users, organizations, and help center content.
Three ways to use Zendesk
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Zendesk.
Count Organizations
Returns the approximate count of organizations in the account.
Create Organization
Creates a new organization with optional domain names, tags, notes, and custom fields.
Create Ticket
Creates a new support ticket with optional subject, requester, assignee, priority, tags, and custom fields.
Create User
Creates a new user (end-user, agent, or admin) with optional organization, phone, tags, and custom fields.
Delete Organization
Permanently deletes an organization by its ID.
Delete Ticket
Moves a ticket to the recycle bin (soft delete). Supports bulk deletion via destroy_many.
Supported triggers
Start a workflow when something happens in Zendesk.
New Ticket in Zendesk
Triggers when a new ticket is created.
Updated Ticket in Zendesk
Triggers when an existing ticket is updated.
New User in Zendesk
Triggers when a new user is created.
New Organization in Zendesk
Triggers when a new organization is created.
New Group in Zendesk
Triggers when a new group is created.
New Suspended Ticket in Zendesk
Triggers when a new suspended ticket is created. Note: suspended tickets are auto-deleted after 14 days.
Get started automating Zendesk
Ready-to-use workflows
Prompts using Zendesk
Pause marketing emails to escalated customers, then restore them
Twice a day we take anyone with a live high-priority support ticket off your campaign list, and put them back once support has fixed it.
Look up any customer's email delivery history in one place
Your support team types a customer's email address and instantly sees every message you sent them, why it failed, and how to fix it.
Resolve unsubscribe tickets without a MailForge login
Work every unsubscribe and unwanted email ticket from one screen, see exactly why an address stopped getting mail, and fix it without a marketing tool login.
Catch angry support tickets before the customer escalates
Open one board each morning to see which Zendesk tickets are turning hostile, why, and who has been waiting longest.
Account takeover ticket triage console for support teams
Work "I think I was hacked" tickets in one place: see each customer's real breach exposure beside their conversation, then note, tag, and reply with confidence.
Turn your top support questions into explainer videos
See which questions your customers keep asking, then record a short avatar explainer for the ones actually worth answering on video.
A support answer desk that drafts replies from your docs
Reps work their live ticket queue on one screen, get a cited draft answer pulled straight from your documentation, and send it without leaving the app.
Answer hard Zendesk tickets with your best past replies
A console where reps open a tough ticket, see the three closest past resolutions, and send an approved reply drafted from them.
