Flag VIP customers in Front with a HubSpot snapshot and Slack alert

Build an agent workflow that triages inbound support conversations for VIP customers by cross-referencing Front with HubSpot and escalating in Slack.

Trigger: run on a cron every 30 minutes.

On each run, the agent should do the following:

1. Use Front's Search Conversations to pull open conversations across our shared inboxes updated in the last hour. Skip any conversation that already carries the VIP tag so we do not double-process it.

2. For each remaining conversation, take the primary sender's email address and call HubSpot Search Contacts to find a matching contact. If no contact is found, skip the conversation. Do not guess and do not create a HubSpot record.

3. If a contact is found, read their lifecycle stage, owner, and company. Then call HubSpot Search Deals filtered by that contact or their associated company to pull the latest open deal, its stage, and its amount.

4. Decide whether the sender is a VIP using these signals: lifecycle stage is Customer or Opportunity, or there is an open deal above a configurable value threshold, or the account owner is on a configurable list of strategic reps. Expose these as parameters when you set the workflow up so we can tune them without editing code.

5. For every conversation that qualifies as VIP:

a. Use Front's Add Tags to Conversation to add the VIP tag, without removing any existing tags.

b. Use Front's Add Comment to post an internal note on the conversation summarizing the CRM snapshot: account owner, lifecycle stage or tier, latest deal name and stage and amount, and any notable open items you were able to see (for example, other recent HubSpot tickets). Keep it short and scannable, no fluff.

c. If the conversation is still unassigned in Front, use Slack's Send a Message to post an alert in #vip-support with the customer name, one-line reason they qualify as VIP, and a direct link to the Front conversation. If the conversation is already assigned to a teammate, do not post to Slack.

Do not reply to the customer, do not change the assignee, and do not modify existing tags beyond adding the VIP one. This workflow is read-plus-enrich only.

Ask me for the Slack channel name, the deal value threshold, and any specific owner emails that should always be treated as VIP. Default the channel to #vip-support if I do not provide one.