Morning Gladly support task digest posted to Slack

Every weekday at 8am, build a prioritized morning triage digest of our open Gladly follow-up tasks and post it to our support team's Slack channel. Run this on a cron schedule, Monday through Friday at 8am. Gladly follow-up tasks cannot be polled, so use the schedule to kick off each run.

First, pull the open follow-up tasks from Gladly with List Tasks, which returns tasks across the whole organization. Keep the tasks that are still open or unresolved and set aside anything already completed or closed.

Then have the agent organize what is left: group the tasks by their assigned agent and by age, and flag any task that is past its due date or that has gone untouched for more than 48 hours as needing attention. Sort everything so the most overdue items lead the digest.

Post the result to our support Slack channel using the Slack Bot integration's Send a Message action, so it posts as a bot rather than as a specific person. Start the message with the total count of open tasks. Then list the aging and overdue tasks in priority order, most overdue first. For each of those tasks include the customer name, the task subject, the due date, and the assignee so the team can see at a glance who should pick up what.

Keep the whole message short and scannable so a support lead can read it and triage the day in under a minute. Use clear Slack formatting with short lines or bullets and bold for the most urgent items, and avoid long paragraphs. This workflow only reads from Gladly and posts to Slack; it does not modify, close, or reassign any tasks.