Weekly Freshchat outbound messaging recap in Slack
Every Monday, get a plain-English recap of the proactive and outbound messages your team sent through Freshchat, delivered straight to your Slack channel.
Freshchat
Slack BotMarketingOperationsAI ReportsDaily DigestsEvery Monday morning, on a weekly schedule, put together a recap of the proactive and outbound messages we sent through Freshchat over the past week and post it to our team Slack channel.
Start by pulling the account's outbound messages with Freshchat's List Outbound Messages, covering the previous seven days. Read through the raw list and interpret it rather than dumping it verbatim.
In the summary, cover how many messages went out in total, which channels and campaigns they used, and how delivery broke down (for example delivered, failed, or undelivered). Call out any spikes or failures worth attention, and note week-over-week changes whenever the data supports it. If you do not have last week's numbers to compare against, describe this week on its own rather than inventing a comparison.
Post the recap to Slack with Send a Message, written as a short narrative a manager can skim in a few seconds rather than a raw table. Lead with the headline numbers, keep it tight, and use plain language so anyone on the team can follow it.
Additional information
What does this prompt do?
- Pulls all the proactive and outbound messages your team sent through Freshchat over the past week.
- Summarizes how many went out, which channels and campaigns they used, and how delivery broke down.
- Flags spikes, drops, or failures worth a closer look, and calls out week-over-week changes when the numbers support it.
- Posts a short, skimmable narrative to your team Slack channel every Monday morning.
What do I need to use this?
- A Freshchat account that sends proactive or outbound messages.
- A Slack workspace and the channel where your team wants the recap posted.
How can I customize it?
- Change when it runs, for example Friday afternoon instead of Monday morning.
- Point it at a different Slack channel, such as a private management channel.
- Adjust the tone or length of the recap, or ask it to spotlight specific campaigns.
Frequently asked questions
Does this send any messages to my customers?
How far back does the recap look?
Will it tell me about failed or undelivered messages?
Can it post to a private channel instead of a team-wide one?
Do I need to build a dashboard or export data myself?
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Stop piecing together your Freshchat outbound numbers by hand.
Let this workflow deliver a clear weekly recap to Slack so your team always knows what went out and how it landed.