Weekly Gravity Forms feedback digest to Slack and Linear
Every Monday morning, your customer feedback survey responses become a Slack digest for the product team plus a clean Linear issue for every concrete fix.
Gravity Forms
Slack Bot
LinearProductCustomer SupportFeedback TriageAI ReportsDaily DigestsEvery Monday at 9am, roll up last week's responses from my Gravity Forms customer feedback survey into a written digest for the product team and file follow-up work in Linear for the items worth acting on.
Trigger: cron, weekly at Monday 9am in my local timezone.
Step 1. Use Gravity Forms List Entries by Form to pull every entry created in the last seven days from my survey form. Make the form ID configurable so I can point it at our NPS form, CSAT form, or general feedback form. Read the relevant text fields (open-text comments, the score, and any tag or category fields).
Step 2. Cluster the responses into recurring themes, summarize overall sentiment (and the score distribution if it is an NPS or CSAT form), and pull out two or three standout quotes that capture how customers are feeling this week.
Step 3. Use Slack Bot Send a Message to post the digest in a configurable channel for the product team. Format it so it reads well in Slack: a one-line headline, the sentiment summary, the recurring themes, two or three standout quotes, and a short list of the Linear issues that were just filed with links.
Step 4. For every individual response that contains a concrete bug report, churn risk, or specific feature ask, use Linear Create Issue to open a ticket in a configurable team. Use a one-sentence summary as the title, include the verbatim quote in the description, suggest a team or label, and note the original Gravity Forms entry ID so I can trace it back to the source response.
Judgement calls the agent should make:
- Skip Linear issues for vague praise, generic complaints, or low-signal noise. Bias toward fewer, better-scoped issues that someone on the team can actually pick up.
- Do not file duplicate issues when the same theme shows up across multiple responses. Group them into a single issue with a representative quote and a note about how many people raised it.
- If the week was quiet and nothing met the bar for a Linear issue, still post the digest in Slack so the team knows the survey was checked.
Additional information
What does this prompt do?
- Pulls last week's responses from your Gravity Forms NPS or customer feedback survey.
- Posts a written digest in Slack with recurring themes, overall sentiment, and the quotes that matter.
- Files a Linear issue for every concrete bug report, churn risk, or feature ask, with the verbatim quote attached.
- Stays quiet on vague praise and noise so the backlog only fills up with work that is worth doing.
What do I need to use this?
- A WordPress site running Gravity Forms with an active NPS, CSAT, or general customer feedback form.
- A Slack workspace and a channel where the product team wants the Monday digest to land.
- A Linear workspace and the team you want bug reports, churn risks, and feature asks filed into.
How can I customize it?
- Change when it runs. Default is Monday at 9am, but you can shift the day, time, or run it biweekly.
- Swap which Slack channel gets the digest, or fan it out to more than one channel for different stakeholders.
- Tune how strict the agent is about what becomes a Linear issue versus what stays in the Slack digest.
Frequently asked questions
Does this work with any Gravity Forms survey?
What stops the agent from spamming Linear with junk issues?
Can it run more often than weekly?
Will old responses get filed as Linear issues every week?
What happens on a quiet week with no concrete asks?
Related templates
Stop losing customer feedback in survey spreadsheets.
Connect Gravity Forms, Slack, and Linear once, and every Monday Geni rolls last week's responses into a digest and a clean backlog.