ServiceNow
IT service management platform for managing incidents, requests, CMDB records, and workflow automation.
Three ways to use ServiceNow
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with ServiceNow.
Add User to Group
Add a user to a group by creating a membership record in the sys_user_grmember table.
Aggregate Query
Compute statistics (count, sum, avg, min, max) on table data with optional grouping, without returning individual records.
Create Change Request
Create a new change request with type, risk assessment, implementation plan, and scheduling details.
Create Configuration Item (CMDB)
Create a new configuration item in a CMDB table such as servers, computers, or databases.
Create Incident
Create a new incident record in ServiceNow with description, priority, assignment, and categorization.
Create Knowledge Article
Create a new knowledge base article with title, HTML body, category, and workflow state.
Get started automating ServiceNow
Ready-to-use workflows
Prompts using ServiceNow
Weekly ServiceNow ITSM executive report to Sheets and Gmail
Every Monday at 8am, last week's ServiceNow activity becomes a written executive summary in leadership's inbox and a trending row in a shared Google Sheet.
Major incident war room from ServiceNow to Slack and Jira
Every five minutes, new ServiceNow P1 incidents open a Slack war room and a Jira engineering ticket, with all three records cross-linked automatically.
AI triage for fresh ServiceNow P1 and P2 incidents in Slack
Every 15 minutes during business hours, new high-priority ServiceNow incidents land in Slack pre-classified with a plain English summary and a suggested assignment group.
Daily ServiceNow change advisory brief in Microsoft Teams
Every weekday at 8am, your change advisory board gets a single Teams message with every change scheduled for today, grouped by risk and flagged for conflicts.
Qlik Cloud reload failure triage agent
Every hour during business hours, scan Qlik Cloud for failed or canceled reloads, post a triage note in Slack, and open a ServiceNow incident for business-critical apps.
Open a ServiceNow change request when a production PR merges
When a pull request labeled production-deploy is merged in GitHub, file the matching ServiceNow change request and post the CR number back into the PR thread.
