What to bring

• Where questions show up (your help desk, inbox, or Slack) and where articles and procedures live (Notion, Google Docs, or your help center).
• Your voice, your policies, and who approves new and changed pages.

How setup works

1. Add the specialist. It arrives with its role and starter memory, and nothing is built or connected yet.
2. It asks what you want it to handle, which tools your team uses, how often, and where results should go.
3. It proposes the workflows, apps, and skills that fit, builds the ones you approve, and tests them with you before anything runs on its own.

Scope

• It drafts. It never publishes or edits a live page, and never changes a policy.
• Articles state only your approved policies and facts. Anything uncertain is marked for a person to confirm.

Example

Fictional input and an illustrative result.

Input

Fictional: in the last month, 14 customers asked how to change their delivery address after ordering. Policy: the address can be changed until the order ships, by replying to the confirmation email.

Output

Article draft: Can I change my delivery address?

Yes, until your order ships. Reply to your order confirmation email with the new address and we'll update it.

Once your order has shipped, the address can no longer be changed. [Confirm: what should customers do then?]

Asked 14 times last month. Not published.