Intercom
Customer messaging platform for managing conversations, contacts, companies, tickets, and support workflows.
Three ways to use Intercom
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Intercom.
Add a Subscription to a Contact
Attach a subscription type to a contact with an opt-in or opt-out consent.
Archive a Contact
Archive a contact (soft-delete, can be unarchived later).
Assign a Conversation
Assign a conversation to an admin or team.
Attach a Contact to a Company
Associate a contact with a company.
Attach a Contact to a Conversation
Add a contact as a participant to an existing conversation.
Block a Contact
Block a contact so they can no longer message the workspace. Requires Intercom-Version 2.13+.
Get started automating Intercom
Ready-to-use workflows
Prompts using Intercom
Turn Amplitude's churn-risk cohort into a weekly CS action list
Every Monday, an AI customer success analyst pulls your Amplitude churn-risk cohort, tags each user in Intercom by risk tier, and posts a ranked Slack digest to the CS team.
Turn Algolia zero-result searches into Intercom Help Center drafts
Every Monday morning, last week's dead-end searches on your site become draft help articles sitting in Intercom, ready for a human to review and publish.
