Intercom
Customer messaging platform for managing conversations, contacts, companies, tickets, and support workflows.
Three ways to use Intercom
Chat with Geni
Ask Geni to pull data, take actions, or answer questions using this integration in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Intercom.
Add a Subscription to a Contact
Attach a subscription type to a contact with an opt-in or opt-out consent.
Archive a Contact
Archive a contact (soft-delete, can be unarchived later).
Assign a Conversation
Assign a conversation to an admin or team.
Attach a Contact to a Company
Associate a contact with a company.
Attach a Contact to a Conversation
Add a contact as a participant to an existing conversation.
Block a Contact
Block a contact so they can no longer message the workspace. Requires Intercom-Version 2.13+.
Get started automating Intercom
Ready-to-use workflows
Prompts using Intercom
Rank your Intercom queue by what each customer pays you
See every open conversation next to that customer's plan, monthly value and unpaid invoices, so the expensive account never sits waiting all morning.
Catch the trials quietly dying before the card gets charged
Open one desk each morning to see every account still in a trial, ranked by how much money is at stake against how little they have actually used.
Audit what Intercom's Fin AI actually resolved before you pay
Review every conversation Fin closed as resolved, judge which ones actually stuck, and see what the gap is worth against your bill.
Turn shipped Linear work into Intercom product announcements
A board your product marketer opens on every ship day to turn finished engineering tickets into announcements customers actually read in your Messenger.
Answer Intercom chats in any language, with a meaning check
Work foreign-language Intercom conversations in English, and see your reply translated back into English before it goes anywhere near the customer.
See which help center articles have audio in every language
One grid showing every Intercom article against every language you support, so your team can spot the gaps and narrate the pages that matter first.
Weekly voice-of-customer report from surveys and support
Every Monday, last week's survey answers and support conversations become one themed report in Notion, with the top five themes posted to Slack.
Escalate tagged Intercom bugs into Linear without duplicates
When support tags a conversation as a bug, an AI agent files it in Linear, checks it is not a duplicate first, and tells engineering.