Intercom
Customer messaging platform for managing conversations, contacts, companies, tickets, and support workflows.
Three ways to use Intercom
Ask your specialist
Pull data, take actions, or answer questions with this integration, right in a conversation.
Build a workflow
Create automated workflows that trigger on events, run on a schedule, or chain multiple tools together.
Power an app
Use this integration as a data source or action layer behind a dashboard, form, or internal tool.
Supported tools
Actions your AI agents can perform with Intercom.
Add a Subscription to a Contact
Attach a subscription type to a contact with an opt-in or opt-out consent.
Archive a Contact
Archive a contact (soft-delete, can be unarchived later).
Assign a Conversation
Assign a conversation to an admin or team.
Attach a Contact to a Company
Associate a contact with a company.
Attach a Contact to a Conversation
Add a contact as a participant to an existing conversation.
Block a Contact
Block a contact so they can no longer message the workspace. Requires Intercom-Version 2.13+.
Get started automating Intercom
Specialist templates
Specialists that work with Intercom
Account Manager
Watches your client accounts so none slip. Each week it reads usage, support tickets, payments, and the last time anyone talked to each client, and flags the accounts that need attention. Before a client review it drafts the agenda and the story of the past quarter, and it raises renewals and chances to grow early.
See the specialistContent Writer
Keeps your content calendar full. Each week it pulls ideas from sales calls, support questions, and the work your team finished, then drafts articles, case studies, and LinkedIn posts in your voice. Each published piece is reworked into shorter posts and a newsletter section, so one idea goes further. You publish.
See the specialistKnowledge Base Writer
Writes down how your business works. It turns the questions customers and staff keep asking into help articles and FAQs, drafts step-by-step procedures and checklists from how your team actually does the work, and checks each month for pages that no longer match your policies, prices, or tools.
See the specialistProduct Ops Coordinator
Connects what customers say to what your team builds. Each week it reads support tickets and sales calls and reports the themes, with the customers behind each. It turns bug reports and requests into clear issues with steps to reproduce and acceptance criteria, and drafts release notes from what shipped.
See the specialistSupport Lead
Clears your support inbox each morning. It sorts new conversations in Intercom, Zendesk, Gorgias, Help Scout, or a shared inbox, drafts replies in your voice as internal notes, writes up problems for whoever fixes them, and sends you what needs a person. Each week it reports the themes customers keep raising.
See the specialist